Below you will find my work experience that is unrelated to Computer Science.
Verizon Wireless - Technical Support Coordinator I
March 2009- October 2011
• Provided customer service and technical support for internal and external voice and data product
customers by evaluating customer’s concerns and resolving problems to ensure customer satisfaction.
• Identified network/applications, hardware/software issues on mobile devices, as well as, provided
detailed information on how to set up/configure data and voice products.
• Verified provisioning and diagnoses device or network issues and troubleshoots PC Operating system
issues.
• Used various administrative department tools and on-line resources to reach customer resolution in
addition to the trouble ticket system for tracking customer interactions and problem resolution.
• Provided floor support to fellow Technical Support Coordinators and Customer Service Representatives when supervisors are unavailable by answering representative inquiries, remotely monitoring calls, and providing feedback.
AT&T Mobility - Retail Sales Consultant
June 2008- March 2009
• Reached sales objectives for wireless phones, services, and accessories.
• Handled all administrative aspects of the sale including completing customer contracts and warranties,
pulling products from inventory, accepting customer payments and filing the completed orders.
• Conserved a strong knowledge of new wireless products, accessories, price plans, promotions and
service features.
• Handled service inquiries from customers.
AT&T Mobility - Finance Representative II
November 2006-June 2008
• Processed commissions’ payroll for AT&T Company Owned Retail Employees in the North and South
Carolina Markets.
• Processed Dealer Code Changes, Reconciles, Store and Employee Maintenance, and internal audits.
• Analyzed commission’s data to ensure accurate submission of payroll including pulling business
objects reports to compare to current payroll submission.
• Performed general accounting and office duties including archiving files and use of
Scanner/Copier/Fax machine.
Gordon’s Jewelers - Jewelry Advisor (Sales Associate)
February 2006-March 2008
• Met sales for items of jewelry, jewelry protection plans, and credit evaluations.
• Performed general store duties including opening/closing of cash drawer, preparing daily deposits,
pulling products from inventory, price changes, and accepting customer payments.
• Preserved a strong knowledge of jewelry properties, pricing, promotions, and jewelry protection plan
service features.
• Assured general security policies to ensure a safe shopping and working environment.
West Corporation - Performance Assessment Specialist
October 2004-February 2006
• Monitored inbound calls for a team of Customer Service Representatives and evaluated them based on
the clients call quality factors.
• Provided feedback to representatives on all evaluated calls. Feedback sessions included coaching on
areas of opportunity, goal setting, and training of client’s policies and procedures.
• Performed general office duties including filing and keeping record of all evaluations and the coaching
sessions to accompany them.