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Our mission is to provide a 'traditional general practice in a modern world'
Our values are to be honest, open, caring, responsive, effective, safe and well led
Dr Shafi & Partners operate three contracts on behalf of NHS England within NHS Leicester, Leicestershire and Rutland Integrated Care Board (ICB). The three practices are known as Briton Street GP Surgery, Westcotes GP Surgery One and Westcotes GP Surgery Two. They operate from two postal addresses: 5 Briton Street, Leicester, LE3 0AA and 2 Westcotes Drive, Leicester, LE3 0QR.
Opening Times
Opening Times
We are open Monday to Friday
8.00 am to 6.30 pm
Extended GP, Nurse and Health Care Assistant appointments are available via Orion PCN HUBs and will be arranged by our reception staff.
Once a month, the practice may be closed in the afternoon between 1.00pm and 6.30pm for protected learning time (training) and you will be redirected to other GP medical services by a sign on the front door and an answering message on the telephone system.
Best Times To Call Us
Best Times To Call Us
To make efficient use of our staff please try to contact us during specific times for certain services such as:
Booking a GP Appointment 8am to 10am
All Prescription Queries 11am - 6pm
All Blood/Test Results Queries 11am - 6pm
Some days, we close our doors for a staff meeting between 1.30pm - 2.00pm. Patients will be notified by a sign on the front door.
Telephone Number
Telephone Number
Tel: 0116 255 8588
Tel: 0116 255 8588
We are closed on
Official Bank Holidays (England)
When we are closed, you can still get medical assistance from the following:
Healthcare HUBs (see below)
999 - for all medical emergencies
FLU CAMPAIGN
FLU CAMPAIGN
NHS Campaigns
NHS Campaigns
You and Your General Practice (YYGP) – Patient Charter
You and Your General Practice (YYGP) – Patient Charter
As part of the 2025/26 GP contract changes, NHS England has introduced You and Your General Practice (YYGP), also referred to as the Patient Charter.
From 1st October 2025, all GP practices are required to provide patients with access to this information.
You can read the full NHS England YYGP document here.
Translated versions are also available here.
The YYGP sets out what you, as a patient, can expect from your GP practice, alongside how you can help us to provide the best care for you and our wider community.
Please note that the Practice will provide services as per “You and your general practice” charter above, except in circumstances such as there is a lack of capacity, closures due to staff training / practice learning events, due to unforeseen events, NHS supplied information technology failure and when we are unable to assure safe services.
What your GP practice will expect from you: To help us provide care efficiently and fairly for everyone, the guide outlines what practices ask of patients. This includes things like attending appointments on time, treating staff respectfully and cancelling appointments you no longer need so they can be offered to someone else.
Introducing our New Online Consultation (OLC) Service
Introducing our New Online Consultation (OLC) Service
As of 1st October 2025, we are pleased to offer a streamlined way for you to seek non-urgent medical advice and administrative support without needing to call or visit the practice. This service is designed to help us manage patient demand more efficiently while ensuring you receive the appropriate care in a timely manner.
How It Works
How It Works
By clicking the button below, you'll be directed to SystmConnect, where you'll find two options:
Medical Requests: For non-urgent medical concerns, such as symptoms that are not severe or life-threatening. If your symptoms worsen before our response, please call the surgery (in-hours), NHS 111 (out-of-hours), go to A&E or call 999.
Administrative Requests: For all other matters, including prescription queries, sick notes, administrative needs, etc.
Contact Us
Contact Us
Westcotes GP Surgery W1
2 Westcotes Drive
LE3 0QR
Leicester
Tel: 0116 255 8588
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