Canvas

Description

Canvas is an online learning platform that we use to help students and teachers stay connected. It serves as our Learning Management System where students can access assignments, submit homework, watch lessons, take quizzes, and communicate with teachers. As a parent, you can track your child’s progress, view their grades, and receive important updates from teachers. Canvas keeps everything organized in one place, making it easy for students to stay on top of their learning from anywhere.

Canvas Serra Website URL:

https://www.serraschool.org/academics/canvas.cfm

Frequently Asked Questions: Canvas

Account & Access: 

How do I create a parent account on Canvas?
You can sign up by visiting our St. Serra Canvas website and selecting Parent Login. Click forgot password and begin the steps of resetting your password. See more information in the link below.

Click here for step-by-step directions

How do I reset my password if I forget it?

You can click "Forgot Password" on the login page and follow the instructions to reset it.

Is there a Canvas app for parents?
Yes! The Canvas Parent app is available for iOS and Android, allowing you to track your child’s progress on the go.

*Please note: Accessing Canvas through an internet web browser is a better option. Although the App is convenient it may run into more glitches. 

Grades & Assignments:

How can I see my child’s grades and assignments?
Once logged in, you can access the "Grades" section to see their scores. 

*Please note: Teachers may not update grades immediately after an assignment or test is submitted. Please allow up to a week or two depending on the assignment for grades to be updated. 

To view/ find your child's homework assignments- click on the Course Card and locate the "Homework/ Assignments" icon/ button on the teacher's class front page. 

Can I receive notifications about my child’s progress?
Yes! You can set up notifications for grades, assignments, and announcements through your account settings.

How do I check if my child has missing assignments?

You can view "Late" or "Missing" assignments in the Grades section, where they usually marked "Missing" or "Late".

*Please Note: Teachers can choose to automate grades so that assignments are marked as "Missing" after the due date. If a student submits an assignment late, the teacher will need to manually update the grade. Until then, you may see a "Missing" status for late submissions. Follow up with the teacher if this is the case for your child.

Can I see teacher feedback on my child's assignments?

Yes, teacher comments and feedback can be viewed in the Grades section under each assignment when you click on the "comment" icon. 

*Please note: that access to viewing comments is best through an online web browser and not the Mobile App.

Technical Issues & Support:

What if I experience trouble with Canvas App?

Delete the App from your phone and reinstall it. Logging in online is always the best option.

Canvas isn't working properly. What should I do?

Try refreshing the page, clearing your browser cache, or using a different device/browser. If the issue continues, check with the school’s IT support.

What if my child is having trouble submitting an assignment?

Ensure they are using a compatible file format, have a stable internet connection, and are following the teacher’s instructions. If issues persist, they should notify their teacher. 

*2025 this FAQ section will continue to be updated as questions arise

Video Tutorials

Resources and Tools