Preparing for Day One

What to Expect - Your onboarding specialist will reach out within 24 hours of your Verbal Offer from your Recruiter.

Required Timeline - Within 24 hours of receiving the email.

What to Expect - We will send you a Background Consent Form from Checkr to authorize SelectQuote to run your background check - if you don’t see this within 24 hours of verbally accepting your offer with your Recruiter (excluding weekends and holidays), please reach out to your Onboarding Specialist.

**Please be aware of several processing delays we’ve experienced. We will keep close tabs on the status of your background check, and update you if needed**

Required Timeline- Within 24 hours maximum of receiving an email from Checkr.

Not finding the email from Checkr? - Remember to check your spam & trash folders. Speak with your Onboarding Specialist if you do not locate the email from Checkr. Subject Line: XYZ From: XYZ

Additional Consent/Info Required? - These are known as Exception Requests in Checkr. If your Candidate Portal indicates an Exception Request, please complete that promptly to ensure your background report is not further delayed (the report will not process until this is completed.). While many exception requests can be handled via your Candidate Portal, some may require you to reach out to Checkr.

*If you do not complete this within the required timeframe, your report will be suspended. If your report is suspended via Checkr, it will require you to contact Checkr. Without a clear background check report via Checkr, SelectQuote will not move forward with your conditional job offer.

Checkr Support Contact Options:

1. Submit a request

2. Email Checkr at support@checkr.com
   Ensure you include the link to your report so they know who you are!

3. If all else fails, you can reach out via phone at 844-224-3257
       Hours of Operation
       We're available Monday - Friday during the hours listed below:
       8 a.m. - 8 p.m. Eastern Time (ET)
   
   

My report is taking too long, what is wrong? - Unfortunately, there are times when court processes and delays can impact an estimated turn-around time for your background check report. If your report is experiencing delays, sit tight. Speak with your onboarding specialist to obtain up-to-date ETA’s, or log in to your Candidate Portal via Checkr, where you can review in more detail. Unfortunately, if your report is a County or Statewide search, there is nothing that SelectQuote or Checkr can do to speed up the process; the report is currently pending via the county or state courts being returned to an appointed court-runner or is presently pending finalization review by Checkr. 

What to Expect - We will request front and back color copies of your Driver's License or State ID from you in your initial Welcome email. Please send this to your Onboarding Specialist. 

Required Timeline - Within 24 hours maximum of receiving initial email.

What to Expect - Once your Checkr background is passed, and the initial request for your Driver's License is fulfilled, you will receive this in your email from iCims. Please make sure to use the same login credentials that you used during the application process.

Required Timeline - Return promptly, within 24 hours of receiving email.

Speed Test Instructions

We recommend this be done on a hardwired connection as our equipment will not allow you to connect wirelessly. If you do not have access to a device with a direct hardwired connection (i.e. no computer or laptop), we will accept a speed test from a cell phone or tablet that is from a Wi-Fi connection (not your mobile carrier). You must run a speed test from www.speedtest.net to meet the internet requirement.

We cannot accept speed tests from mobile/wireless servers - T-Mobile and Verizon are examples of this. Even though they provide a router/modem, the signal is from their 5G/4G/LTE wireless service. These signals will fluctuate and will not provide the consistent speeds needed to run our systems. 

We ask that you make phone contact with your Internet Provider to confirm the speed eligibility for your specific address before the Internet speed test deadline.

Required Deadline - We recommend you upgrade and provide proven sufficient speeds minimally 15 business days before your start date. If speeds of 20 Mbps upload and 20 Mbps download are not provided 11 business days before the start of class, you will not be able to move forward with the position.

What to Expect - Sent by email from Ultimate Software (noreply@ultimatesoftware.com) Subject: IMPORTANT: SelectQuote's UKG Onboarding Packet. Please make sure to check your SPAM folder for this email if you have not received anything in your inbox. It is required to use a computer/laptop when accessing this site to avoid submission errors. If you have any issues while using UKG, you can use the document below to assist you. You can also reach out to your Onboarding Specialist. 

Required Timeline - Return within 24 hours to ensure HR can launch your I-9 Verification, as well as finalize your Direct Deposit and other HR documentation before your start date.

UKG Pro Onboarding How-To Guide

What to Expect - Around the same time you receive your UKG Onboarding email, you will also receive an email from our outside vendor, Equifax. 

Using the link provided, you will schedule a quick virtual meeting (this can also be done on a mobile device). Once you confirm that appointment, please forward your confirmation to the Onboarding Support team so we can track that internally. Please have your acceptable documentation ready to show the verifier. You must have this I-9 Verification completed by the Thursday before your start date. If you have any trouble with this step, please don't hesitate to reach out to your Onboarding Specialist, they will gladly assist.

If you do not receive the email from Equifax, you can use this link to schedule your I-9 appointment. 

Required Deadline - 24-72 Hours from receipt of email from Equifax

Click Here for a Guide to Complete Your I-9

Click Here to Watch a Video About Your Final Onboarding Steps

What to Expect - After you have set up your equipment and confirmed this with your onboarding specialist, you can expect a final confirmation call from them on the business day prior to your scheduled start date. This call is to ensure that you have all the necessary resources to be fully prepared for your first day of training with us!

Required Timeline - Your final confirmation call will be completed no later than one business day prior to your scheduled class start date. If you have any questions, comments, or concerns with this step, please don't hesitate to reach out to your Onboarding Specialist; they will gladly assist!