Onboarding FAQs

Your standard Company benefits will start the first of the month following 30 days of employment. These benefits include medical, dental, vision, life insurance/AD&D, 401(k) and long-term disability. You will also accrue paid time off (PTO) under the Company policy. 

Associates are paid semi-monthly on the 10th and 25th of the month. Each paycheck will include earnings for all reported work performed through the end of the payroll period. The first pay period for each month runs from the 1st to the 15th day of the calendar month and the second pay period runs from the 16th day to the last day of the calendar month.

The Company pays 10 days in arrears. Pay for the 1st thru the 15th of a month is paid on the 25th of that month. Pay for the 16th through the end of the month is paid on the 10th of the following month. If the regular payday falls on a Company-recognized holiday, then associates will be paid on the workday before the regular payday. Associates who enjoy the benefit of electronic direct deposit will receive a statement containing Direct Deposit Advice on each payday. 

For specific paydays please reference our Payroll Calendar: Click Here 

After you have completed your UKG paperwork, any changes needed can only be made through the UKG portal after you start training. 

Equipment will be mailed to you before your start date. You will receive your tracking information once it is available. If you have not received your equipment by the afternoon of the Friday before your first day of work, or you have not received your tracking information, please do not hesitate to reach out to your Onboarding Specialist. 

If you believe any information provided on your background report is inaccurate or misrepresented, you can file a dispute with the background vendor, Checkr, via your candidate portal. If you are unable to do so via your candidate portal, you can contact them via one of the following contact methods they have provided us:

     Submit a Request form at https://help.checkr.com/hc/en-us/requests/new

     Phone # 844-224-3257

SelectQuote is not part of this dispute process; all disputes will need to be handled via Checkr.

Not finding the email from Checkr? - Remember to check your spam & trash folders. Speak with your Onboarding Specialist if you do not locate the email from Checkr.

Additional Consent/Info Required? - These are known as Exception Requests in Checkr. If your Candidate Portal indicates an Exception Request, please complete that promptly to ensure your background report is not further delayed (the report will not process until this is completed.). While many exception requests can be handled via your Candidate Portal, some may require you to reach out to Checkr.

*If you do not complete this within the required timeframe, your report will be suspended. If your report is suspended via Checkr, it will require you to contact Checkr. Without a clear background check report via Checkr, SelectQuote will not move forward with your conditional job offer.

Checkr Support Contact Options:

1. Submit a request here

2. Use the chat help feature at Checkr.com

3. If all else fails, you can reach out via phone at 844-224-3257
       Hours of Operation
       We're available Monday - Friday during the hours listed below:
       8 a.m. - 8 p.m. Eastern Time (ET)
   
   

My report is taking too long, what is wrong? - Unfortunately, there are times when court processes and delays can impact an estimated turn-around time for your background check report. If your report is experiencing delays, sit tight. Speak with your Onboarding Specialist to obtain up-to-date ETA’s, or log in to your Candidate Portal via Checkr, where you can review in more detail. Unfortunately, if your report is a County or Statewide search, there is nothing that SelectQuote or Checkr can do to speed up the process; the report is currently pending via the county or state courts being returned to an appointed court-runner or is presently pending finalization review by Checkr.