Pre-Hire FAQs Home

Search your inbox using the topic keyword (i.e. UKG, iCIMS, Offer Letter, Equifax, AgentSync, Checkr, etc.) in the search bar at the top of your inbox. If it does not pull up, double-check your junk, trash, and spam folders. If you are still unable to locate the email, do not hesitate to reach out to your Onboarding Specialist. 

If you believe any information provided on your background report is inaccurate or misrepresented, you can file a dispute with the background vendor, Checkr, via your candidate portal. If you are unable to do so via your candidate portal, you can contact them via one of the following contact methods they have provided us:

     Submit a Request form at https://help.checkr.com/hc/en-us/requests/new

     Phone # 844-224-3257

SelectQuote is not part of this dispute process; all disputes will need to be handled via Checkr

Exam Study Material (up to $200), 1 Passed Exam, Mileage for Driving Over 60 Miles One Way, AHIP, Continuing Education for Resident State License, Resident State Application Fee, Fingerprints, and the Georgia Affidavit Form. 

Save and submit all receipts to your Agent Success Coordinator upon the completion of training, and reimbursement will occur approximately on the 25th of the following month.

Your standard Company benefits will start the first of the month following thirty days of employment. These benefits include medical, dental, vision, life insurance/AD&D, 401(k) and long-term disability. You will also accrue paid time off (PTO) under the Company policy. 

Associates are paid semi-monthly on the 10th and 25th of the month. Each paycheck will include earnings for all reported work performed through the end of the payroll period. The first pay period for each month runs from the 1st to the 15th day of the calendar month and the second pay period runs from the 16th day to the last day of the calendar month.

The Company pays 10 days in arrears. Pay for the 1st thru the 15th of a month is paid on the 25th of that month. Pay for the 16th through the end of the month is paid on the 10th of the following month. If the regular payday falls on a Company-recognized holiday, then associates will be paid on the workday before the regular payday. Associates who enjoy the benefit of electronic direct deposit will receive a statement containing Direct Deposit Advice on each payday. 

For specific paydays please reference our Payroll Calendar: Click Here 

After you have completed your UKG paperwork, any changes needed can only be made through the UKG portal after you start training. 

EIN is 68-0027389 

11G6QF

Equipment will be mailed to you before your start date. You will receive your tracking information once it is available. If you have not received your equipment by the afternoon of the Friday before your first day of work, or you have not received your tracking information, please do not hesitate to reach out to your Onboarding Specialist. 

Local to Monaca, PA or Indianapolis, IN

Your orientation and training will last for about one week. The training times will be different from your designated shift times. Training times will be from 8:00 AM to 4:00 PM EST. After one week, your times will start at the designated shift time you are hired in

Non-Local/Remote:

Your orientation and training will for about three weeks. The training times will be different from your designated shift times. Training times will be from 8:00 AM to 4:00 PM EST. After training, your shift time will start at the designated shift time you are hired in.

State license applicants use a Real ID as proof of identity. We must obtain these to send to each state where we make a non-resident license application. If you do not have a Real-ID compliant license, you can also send us the following: A driver's license and birth certificate, a US citizen passport, a permanent resident card, or a work visa.

The NIPR warehouse is an electronic database that all states use to receive, store, and share licensing documents submitted by insurance producers, enabling streamlined review by state regulators. If you are applying for a license for the first time, you will need to upload documentation for your resident license to the portal, and the licensing team will handle all non-resident state document uploads. You can access the warehouse here: https://nipr.com/licensing-center/attachments. If you already have an active license, any needed documentation should already be uploaded to the warehouse, and you only need to upload them to your AgentSync portal for the licensing team to use in any non-resident license applications.

Court-certified documentation is an official copy of original court records, authenticated or certified by a court clerk or other authorized official. These guarantee the copy is a true and accurate representation of the original. You can obtain this by reaching out to the court you were charged in to see what ways you can obtain these documents.

Continuing education (CEs) are learning courses that states require you to complete every two years to maintain compliance in your license. Each state has different requirements, so it is always best to reach out to your state to find what courses you are required to complete.

Continuing education varies by each state and your current license status. Your best route is to reach out to your state department of insurance to figure out what steps you need to take to complete your continuing education.

Continuing education varies by each state and your current license status. Your best route is to reach out to your state department of insurance to figure out what steps you need to take to complete your continuing education.

When you start training, the licensing team will apply for all non-resident states and request all needed carrier appointments on your behalf. States and carriers will not process these requests if your license is expired or has an upcoming expiration date. Selectquote requires that you maintain an active license within the first 60 days of training so as not to interfere with that application process.

States will provide either a license expiration date or an upcoming renewal date for your continuing education that will occur about every two years. It's important to note that Selectquote will require that you maintain compliance with your continuing education courses up to 60 days after your class starts. If you have a license that expires before class starts or in the 60 days after, you should contact your state to get directions for completing those. Your onboarding specialist will provide you with the dates that need to be completed in onboarding.

Selectquote requires that you maintain compliance with your resident license within the first 60 days of class starting. If your license is expiring anytime before that, then you will be required to complete your continuing education and make any renewals before you start class. If you're unsure of how to complete your continuing education, your resident state Department of Insurance will provide instructions for you.

To check the status of your license application, you can check the NIPR portal, or you can reach out to the state department of insurance. If you know your license status is active, you can access a copy of your license here: https://nipr.com/help/print-your-license.

This differs by each state, so it is best to reach out to your state department of insurance to find what steps and any fees may apply.

Any changes to your contact information should be made immediately while you're in onboarding with SelectQuote, as this can affect your eligibility for a position. Please reach out to your onboarding specialist to get guidance on any of these changes. Once you have done that, you make those changes through NIPR here, and it will be shared out to all state licenses you hold: https://nipr.com/licensing-center/change-contact-info

In the event you are in the process of moving states and have two active resident licenses, please reach out to your onboarding specialist to obtain steps to move your previous state to a non-resident license.

Please reach out to your onboarding specialist if you need to transfer a resident license from one state to another. This process varies by state and can take some time to process, so it's important not to delay any step in that process.

SelectQuote does offer licensing support for all its agents after training. It is important, while you are onboarding with us, that you keep your resident license active and in good standing. Your onboarding specialist will inform you of any items that need attention on your license before training starts.

Selectquote will make all applications for insurance carriers on your behalf during training. Your onboarding specialist will inform you of any actions you must take to prepare for those appointment requests during onboarding.

A resident license is the license you hold for the state you live in. This allows you to sell insurance in that state only, which is why you will need non-resident state licenses to be able to sell in other states as well.

For each state you plan to sell insurance in, you will need to obtain a state license in that state. At Selectquote, we handle all non-resident state license applications on behalf of our agents.

This will vary by state. Your onboarding specialist will inform you of any necessary instructions on how and when to get fingerprinted for your resident license.

Only two non-resident states will ask for additional fingerprinting information: California and Florida. The need for fingerprints for those states depends on your current license status and what state you live in. Your onboarding specialist will communicate the steps for this, should you need to complete them.

This will depend on each state and your situation. Your onboarding specialist will instruct you to apply for your resident license within enough time for it to get approved before your start date deadline.

All licensed agent positions at Selectquote require an active resident license to begin training. Please reach out to your onboarding specialist to find out what your application deadline is in your state.

SelectQuote requires that all new hires have their resident license to start class. The company will apply for any needed non-resident states on your behalf when you are in training.

Before you consider whether you need any releases, please reach out to your onboarding specialist to obtain the carriers needed for your position and how to collect them.

You should reach out to your onboarding specialist before contacting anyone about releases. They will provide you with the needed carriers for your position and instructions on what to do if you cannot obtain a release.

 I understand you've deleted the email from your onboarding specialist. No worries, we can still help you get in touch with them. Here are a couple of options:  Search your email: Try searching your inbox, junk, trash, and spam folders using keywords like "onboarding" or "SelectQuote". Sometimes important emails can end up in unexpected places.  Reach out via email: If you remember the email address you've been using to communicate with your onboarding specialist, send them a new message asking for their phone number. Additionally, you can contact your recruiter, and they can connect you with your Onboarding specialist.  I'd also recommend saving your Onboarding Specialist's contact information, as they will be your point of contact until you start in your new position with us here at SelectQuote.

 Your Onboarding Specialist can provide you with specific information about applying the discounted rate for pre-licensing study materials.  Please refer to the email they sent you, which has an ExamFx how-to guide that includes the discount code/email information.  As always, should you have specific questions, please reach out to your Onboarding Specialist.

Locate the "Welcome to SelectQuote Licensing portal" from SQonboarding@selectquote.com, then click on the link. The link will prompt you to create a password. If the link takes you straight to the login page instead of creating your password, be sure you are using Google Chrome and have already cleared your cache and cookies. Try again. If this time it still does not prompt you to create a password, please reach out directly to your onboarding specialist.

Unfortunately, you can not take a State Licensing Exam without an official hard copy of your ID. Please reach out to your Onboarding Specialist to discuss your timeline and how to reschedule your exam date.

 If for any reason you are having trouble locating your Onboarding Specialist’s name, please refer back to your emails for one titled "Welcome To SelectQuote Onboarding", as this would have been sent to you directly from your Onboarding Specialist on the first day you entered Onboarding. 

 Some states may require fingerprinting as part of your license application process. Please refer to the instructions your Onboarding Specialist sent to you regarding the application process for your license. Reach out to your onboarding specialist with any specific questions.

Yes, your licensed position is captive. You'll be working exclusively for SelectQuote as a captive agent, rather than as an independent agent who can sell products from multiple companies.

Please visit the link below. Reference steps 8-11 to address any specific questions you have about the licensing process.  As always, should you have specific questions, please reach out to your Onboarding Specialist.  https://sites.google.com/selectquote.com/licensedpositions/home 

 Refer to Step 8 for a walkthrough tailored to your state. Be sure to discuss your exam timing with your Onboarding Specialist before scheduling, so they can advise you on the best time to take it and ensure it aligns with your class deadline.