Preparing for Day One

What to Expect - If you are reviewing this website, that means you accepted an offer with us! 🥳🎉 If you need access to your offer letter, please reach out to your onboarding specialist.

Required Deadline - 48 hours from receipt of the Offer Letter

Click Here to Watch Our UltiPro & I-9 Process Video

What to Expect - We will send you a Background Consent Form from Checkr to authorize SelectQuote to run your background check - if you don't see this within 24 hours of verbally accepting your offer with your recruiter, please reach out to your Onboarding Specialist or Recruiter.

Additional Consent/Info Required? - These are known as Exception Requests in Checkr. If your Candidate Portal indicates an Exception Request, please complete that promptly to ensure your background report is not further delayed (the report will not process until this is completed.). While many exception requests can be handled via your Candidate Portal, some may require you to reach out to Checkr.

*If you do not complete this within the required timeframe, your report will be suspended. If your report is suspended via Checkr, it will require you to contact Checkr. Without a clear background check report via Checkr, SelectQuote will not move forward with your conditional job offer.

Checkr Support Contact Options:

1. Submit a request

2. Email Checkr at support@checkr.com
   Ensure you include the link to your report so they know who you are!

3. If all else fails, you can reach out via phone at 844-224-3257
       Hours of Operation
       We're available Monday - Friday during the hours listed below:
       8 a.m. - 8 p.m. Eastern Time (ET)
   
   

My report is taking too long, what is wrong? - Unfortunately, there are times when court processes and delays can impact an estimated turn-around time for your background check report. If your report is experiencing delays, sit tight. Speak with your onboarding specialist to obtain up-to-date ETA’s, or log in to your Candidate Portal via Checkr, where you can review in more detail. Unfortunately, if your report is a County or Statewide search, there is nothing that SelectQuote or Checkr can do to speed up the process; the report is currently pending via the county or state courts being returned to an appointed court-runner or is presently pending finalization review by Checkr. 

**Please be aware of several processing delays we've experienced. We will keep close tabs on the status of your background check, and update you if needed**

Required Deadline - 24 Hours from receipt of email from Checkr. 72 Hours from receipt to have a drug test appointment scheduled.

What to Expect - Sent by email from Ultimate Software. It is required that you use a computer/laptop when accessing this site to avoid submission errors. If you have any issues while using UKG Onboarding, you can use the document below to assist you, or please contact your Onboarding Specialist. 

Required Timeline - Return within 24 hours to ensure HR can launch your I-9 Verification, as well as set up Direct Deposit and other HR documentation.

Click Here for the UKG Onboarding - New Hire Guide

What to Expect - At the same time you would receive your UKG Onboarding email, you will receive 2 emails from our outside vendor - Equifax. One email will contain your username and a link to access the form, and one email will contain the password. 

Using the link provided, you will schedule a quick virtual meeting (this can also be done on a mobile device). We recommend using Google Chrome as your browser for scheduling. Please have your acceptable documentation ready to show the verifier. You must have this I-9 Verification completed by the Thursday before your start date. Please note that when completing the I-9 Verification, you must provide first name, middle initial, and last name. 

If you have any trouble with this step, please don't hesitate to reach out to your Onboarding Specialist; they will gladly assist.

Required Deadline - 24-72 Hours from receipt of email from Equifax

Equipment will be mailed to you later in the week before your start date. Once you have received all of your equipment, you will need to immediately assemble, as we'll want to confirm your setup complete with functional components prior to your start date. To view instructions for how to do so, please see the link below, and reach out to the IT Hardware Team at itonboarding@selectquote.com  if you require further assistance. If you have not received your equipment by the afternoon of the Friday before your first day of work, please do not hesitate to reach out to your Onboarding Specialist and they will gladly assist.

Service Desk - Remote Setup Guide

What to Expect - 

SelectQuote Orientation:

Prior to your first day, you will receive an invitation through your work email to join our Talent Management team for your SelectQuote orientation. Orientation is every Monday from 9:00am-12:30pm CST. If a holiday falls on Monday, orientation will be rescheduled at a later date. 

KS-Local: If you are local to our HQ in Kansas, you will be expected to attend orientation in person. You will also pick up your laptop on Day 1. Talent Management hosts orientation in Building Q, in the Plaza room.

Remote: You will attend orientation virtually. You should see the invite on your Google calendar.

If you do not receive the orientation email prior to your start date, please do not hesitate to reach out to your onboarding specialist. 

UKG Ultipro & Docebo:

On your first day, you will be receiving an email from our HR team. This email should include your Employee ID, information for your access to UKG Pro and Kronos.  It’s important for you to be able to access UKG Pro so you can keep your personal information up to date, view pay stubs, download your W-2 for year-end taxes, enroll in applicable benefits, and find additional HR related information when you need it. 

You also will receive an email from Docebo, the SelectQuote Training Hub.  Using the provided link from the email, please complete the Docebo learning plan in its entirety.  While you are viewing the training materials, you will watch videos, view slides, and participate in module effectiveness reviews.

If you do not receive an email from Docebo regarding the learning plan on or before your start day, please use this link to self-enroll: Docebo Self-Enroll Link. 

If you do not receive the HR email day one, please do not hesitate to reach out to your onboarding specialist. 

Required Deadline - You should be 100% completed with the Docebo Learning Plan within 10 business days of your start date.