The Peer Mediator Program involves the whole school community (school staff, parents/ caregivers, and students) as active participants working to promote a safe learning environment at school. The student welfare division will assign school counselors and trained teachers to be peer mediator counselors and be in charge of the program development. 

Higher grade students (PYP 4 to 6) can volunteer and apply to the peer mediator program as students need a certain level of emotional and social maturity to take on this role. 

The qualities of mature social-emotional ability are as follows:

• Objectivity → ability to be neutral and not take sides

• Empathy → ability to understand and feel others’ feelings

• Communication Skills → ability to listen to others and communicate ideas clearly and calmly

• Ability to keep the information confidential → trustworthy and respects the privacy of others 

• Think critically → ability to suggest strategies for helping students solve their problems (not giving a direct solution)

• Ability to be a role model to others → model positive conflict management skills 

Application Process:

Students who apply for peer mediation program should fill out:

• an application form 

• a reference letter from their class teacher(s) 

• a parent's agreement letter 

Training Process:

Students who volunteer will have training in basic leadership skills as well as knowledge on how to mediate disputes. Peer mediation counselors will also assist the students during exercise so that students will have guidance as needed.

Topic and skills development include:

• Nonverbal communication

• Listening skills

• Team building

• Negotiation and problem-solving skills

• Role play of mediation process using a script

• Making decisions 

Students will get a certificate to indicate that they have completed the training and the acquired necessary skills.

The Practice:

Peer mediators will wear a particular tag/badge/T-shirt/hat to be easily identified by their peers during recess time and can be seen at the school playground or canteen. The peer mediators help students to solve their own problems (minor issues at recess time) by offering strategies and are not allowed to give solutions to them. The peer mediators fill out a form to record disputes that happen and share the forms with peer mediator counselors. 

The mediation process has the following procedure:

• Introduction 

Peer mediators introduce themselves and get both parties to agree to some ground rules for the process. 

• Identifying the situation 

Peer mediators identify the problem, facts, and feelings of both parties and remain neutral.

• Helping both parties find a solution

Peer mediators need to emphasize that the purpose of mediation is to solve a problem and not create another.

• Finding options

Peer mediators ask both parties to choose options offered to solve their problem and let them make an agreement to solve it.