Below you will find an overview of useful contacts to ensure your query reaches the right department and can swiftly be dealt with.
If you are unsure whom to contact, please don't hesitate to refer to your Contract Manager who will be happy to assist further.
Becoming a new partner
Becoming a new partner
If you want to learn more about or enlist on Secret Escapes, please contact sales@secretescapes.com
Primary contact, commercials & listings
Primary contact, commercials & listings
Your dedicated Contract Manager is generally your point contact and happy to assist with any query.
They can advise on commercials, contracts, and managing your listing's availability, rates & performance.
If you're not a partner yet and don't have your personal Contracts Manager assigned, please contact contracting@secretescapes.com
Finance
Finance
General queries and payments: hotel-invoices@secretescapes.com
Queries regarding virtual cards: hotelvcc@secretescapes.com
For tour operators and T15 partners: invoices@secretescapes.com
Customer Service
Customer Service
If you require assistance from us on a specific booking due to overbooking in the next 3 days or in-resort issue, please contact supervisor@secretescapes.com.
Please be advised that this email address is for supplier usage only. Please do not hand out these email addresses to our members. Members are able to contact us through the contact form on the website.
For any other queries please reach out to your dedicated Contract Manager, who will filter the necessary information to the CS team.
Legal & Data
Legal & Data
General Queries: legal@secretescapes.com
Data Protection: DPO@secretescapes.com
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