Frequently Asked Questions

Welcome to our FAQ page. 

On this page you will find answers to the most common queries in regards to working with Secret Escapes.
You can use the table of contents to quickly find your very question and jump straight to the respective answer. 

You will find an overview of our useful contacts here

Couldn't find what you were looking for? Let us know by dropping a FAQ request via the contacts sections and we'll get it added to the FAQ.

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Frequently Asked Questions – Image Submission Guidelines

1. What are the optimal image dimensions and format?

• The ideal image size is approximately 2100 x 1400 pixels.

• The preferred format is JPG.

2. What type of images should I provide?

• Landscape (horizontal) images are required; please avoid vertical images.

• Each image should be clearly labeled, especially room type images.

• We primarily need images of accommodations, including communal facilities such as:

  • Restaurants

  • Pools

  • Lobbies

  • Exterior views

  • Accommodation types (e.g., Standard Room, Superior Room, Suite, etc.)

• Please submit a curated selection of images rather than large batches. We typically require a minimum of 8 and a maximum of 30 images per listing.

3. What kind of images should be avoided?

• Close-up portraits, body details, or abstract shots.

• Overcrowded areas where the property’s key features are not clearly visible.

• Images that lack variety or do not represent different aspects of the property.

• Low-quality, blurry, or heavily filtered images that misrepresent the property.

4. Are there any restrictions on AI-generated or CGI images?

• We do not accept AI-generated images in any form.

• We try to avoid CGI (computer-generated imagery) whenever possible.

• If CGI images are used in a listing, they will be clearly labeled as such in the image captions.

5. Are there any restrictions on images with people?

• In general, we try to avoid images featuring people unless they serve a clear purpose, such as showcasing unique cultural experiences or family-friendly features.

• If people are included, their faces should not be clearly visible.

• If family inclusion is not a key focus, please avoid images featuring children or minors.

6. Can I submit stock images or images sourced from the web?

• No, all images must be owned by you. We do not accept images that are:

  • Downloaded from the internet.

  • Taken from stock photography websites.

  • Not legally owned or authorized for use.

7. How should I submit the images?

• During production, you will receive an email from globalimages@secretescapes.com requesting images of your property and room types, along with detailed instructions.

• The best way to send the images is by replying to our email with a WeTransfer, Google Drive, or Dropbox link.

• If you are unable to send us images but they are available on your official website in high resolution, you may grant us permission via email to use them.

8. What is the role of the Images Team?

• The Images Team is responsible for managing image galleries only.

• We do not handle listing descriptions, rates, contracts, or other content updates.