This platform aims to provide our valued partners with relevant updates, answers to frequently asked questions and access to useful contacts.
In the ever-changing environment that we find ourselves in, we understand that you may want to double check certain workflows, procedures or information, so we'll do our best to keep this page as comprehensive and as up-to-date as possible.
Use the top navigation bar to toggle between the different sites and topics.
Secret Escapes News and Updates
Secret Escapes News and Updates
18-08-2025 | Secret Escapes just launched an exciting new cooperation with YGO Trips
Secret Escapes is excited to announce a new partnership with YGO Trips, a leader in AI-powered, customizable short trips. This collaboration will give our members exclusive access to unique experiences, tours, and activities, all powered by YGO Trips' innovative technology.
This new offering is designed to provide our discerning members with even more personalized travel options, ensuring every trip is as unique as they are.
Want to learn more?
You can find additional details in the FVW press release or explore our website.
11-07-2025 |Important: Reservations Now Displaying in Your Partner Portal!
We're thrilled to announce a new feature designed to boost your property's visibility and drive more bookings on Secret Escapes! You should have received an email invitation to register for our Partner Portal. Please complete your registration to access crucial booking information, including:
Reservation details
Virtual Credit Card (VCC) information
Guest contact details (contact number & email address)
Please note: To streamline information and enhance security, we'll no longer include VCC information and guest contact details in email booking confirmations. It's essential that you register for the Partner Portal to ensure you can access this vital information for all future bookings.
Want to add more users to your portal? You can follow [this guide] or contact us at partners-support@secretescapes.com for assistance.
22-05-2025 | Secret Escapes wins Smartling’s Global Ready Conference 2025 Customer Award for Localisation Excellence 🚀
We’re thrilled to share that Secret Escapes has been recognised by Smartling for our innovation in content localisation! This award celebrates the incredible work across teams to streamline processes, embrace cutting-edge technologies, and ensure our brand voice shines in every market we serve. Smartling said it best:
“Your innovation, dedication, and impact on global content have truly stood out.
Huge thanks to everyone involved for helping our brand voice shine across global markets!
08-04-2025 |Frequently Asked Questions – Image Submission Guidelines
We've update the Portal Hub with the latest FAQs for Image Submission Guidelines.
This quick reference covers:
Optimal image specs (size, format, orientation)
What types of images to submit (accommodation, facilities, room types)
What to avoid (portraits, low-quality, AI-generated, or stock images)
Submission process and contact infoRole of the Images Team
Make sure to review the full guidelines to ensure your submissions meet our quality standards.
11-03-2025 | Taxes & Fees
We are introducing a new feature on the Partner Portal to enhance transparency and accuracy. A read-only version of the Taxes & Fees module is available, allowing Hotels to view the taxes and fees currently loaded.
Please ensure you access to the Partner Portal to check your Taxes & Fees information.
04-02-2025 | Changes to Hotel booking confirmation email
Effective 3rd February 2025, Secret Escapes will no longer include VCC (virtual credit cards) details in the email booking confirmation for hotels. Instead, Hotels must log in to the Partner Portal to view the VCC details.
Please ensure you have access to the Partner Portal to retrieve payment information.
10-01-2025 | Partner Portal new feature
We are excited to announce the launch of our new "Temporary Closure" feature in the ‘Facilities & Services’ section on our portal. This feature allows you to easily update and manage the temporary closure of various facilities and services within your property, ensuring that your guests receive up-to-date information when making their bookings.
What You Can Now Update:
With the new feature, you can indicate temporary closures for the following facilities and services:
Kids Club, Bar, Café, Restaurant, Lift, Beach, Swimming Pool, Water Park, Fitness Centre, Parking, Hammam, Jacuzzi, Sauna, Solarium, Spa, Steam Room, Whirlpool
25-11-2024 | Partner Portal new feature
We are thrilled to share that Secret Escapes has won Silver in the "Best Travel Company for Romantic Getaways' category at the British Travel Awards, the largest consumer-only voted travel awards in the UK! 🥈💖 We're delighted that our members consider Secret Escapes their go-to destination for booking a romantic escape! Thank you to everyone who voted for us!
01-10-2024 | Partner Portal new feature
We have now launched the 'Facilities & Services' feature on our portal! Hotel partners can update their facilities and services (such as swimming pools, guest services, etc.), which will be displayed directly on our website for our members. An update email has been sent to Hotel partners.
01-09-2024 | Partner Portal new feature
We are excited to introduce a new feature, "Facilities & Services", coming soon to the Partner Portal! This feature will allow hotels to update their facilities and services directly on the Partner Portal, with changes reflected in real-time on Secret Escapes website.
01-08-2024 | Partner Portal new feature
We are happy to announce a new feature "Supplements" on Partner Portal. Hotels can currently view under the "Rates and Restrictions" option. Visit the Partner Portal today and play around with our new page. If you any questions please contact partners-support@secretescapes.com
01-07-2024 |Secret Escapes have been shortlisted for both 'Best Content Marketing Campaign' and 'Best for Travel Deals' in the upcoming Travolution.com Awards 2024
We're thrilled to announce that we have been shortlisted for both 'Best Content Marketing Campaign' and 'Best for Travel Deals' in the upcoming Travolution.com Awards 2024. 🤞 The Travolution Awards are the biggest annual celebration of the talents and achievements of brands and individuals in the online travel sector in the UK and beyond.
01-06-2024 |Secret Escapes has been nominated for the British Travel Awards 2024
Secret Escapes has been nominated for the British Travel Awards 2024, recognized in the category of "Best Travel Website for Travel Deals."
Voting for the awards is open to the public, allowing consumers to support their favorite travel companies based on their personal experiences. The winners will be announced at a gala event in London in November 2024 (British Travel Awards) (British Travel Awards).
28-05-2024 |Partner Portal new features
We are thrilled to announce a significant enhancement to our website, developed by the Product team in response to valuable feedback from our partners.
New Feature Overview on the Rooms & inventory page:
Room Type Display: Users can now view detailed information about the different types of rooms available.
Active/Inactive Status: The current status of each room (active or inactive) is now clearly displayed.
You can make all the changes you need, in real time, straight from the Secret Escapes' Partner Portal.
21-05-2024 | Rate management is now an official feature on the Partner Portal!
If you are an Always On (AO) partner then you should have rates management for your hotel. Any questions please contact Partner Support at partners-support@secretescapes.com
24-04-2024 |Did you know Secret Escapes can connect to 25 channel managers?
Check if your channel manager is one of them. For more details on this please contact Partner Support at partners-support@secretescapes.com
20-03-2024 |We’ve launched a major new tool for optimizing your rates in our Partner Portal!
You can now check your rates vs discount agreed with Secret Escapes. You will be able to update or view any mismatching/failing rates depending on your user profile. Simply choose from your dashboard the option Advanced Edit/Filters (different name depending on permissions) and select the option "Price fail". Optimising your rates with Secret Escapes has become easier.
You can make all the changes you need, in real time, straight from the Secret Escapes' Partner Portal.
28-02-2024 |Partnership with Phobs
We are thrilled to announce our partnership with Phobs. Does your property have Phobs as its channel manager? Don't hesitate to reach out to your Contracts Manager to get you connected to us as soon as possible.
01-02-2024 |Secret Escapes has recently made a debut in the lists of SiteMinder’s top revenue-generating booking channels in Germany (all markets)
01-02-2024 |Secret Escapes has recently made a debut in the lists of SiteMinder’s top revenue-generating booking channels in the US (boutique properties up to 20 rooms)
10-01-2024 |Exciting News: Secret Escapes & HotelTrader Integration Coming Soon!
We're thrilled to announce an upcoming integration between Secret Escapes and HotelTrader! Stay tuned for more details!
25-04-2023 |New page in the Partner Portal
We have built a new page to make updating availability quicker and easier for our partners. You can view your rooms on a monthly view. Visit the Partner Portal today and play around with our new page. If you any questions please contact partners-support@secretescapes.com
12-04-2023 |Enlist Today and Connect with 12 New Channel Managers on Secret Escapes - It's Live Now
We are super excited to announce that we have added 12 channel managers to our portfolio.
Please do register yourself if you are interested in connecting.
31-03-2023 |Secret Escapes TV campaign 'Regret' won 6 awards at the British Arrows 2023
We’re ecstatic to announce that we won not one but two British Arrows GOLD awards for ‘Best up to 30-second commercial’ and ‘Best Transport & Tourism ad’ with our latest trio of TV ads entitled ‘Regret’
What’s more, we also took home three SILVER awards in the same categories and a BRONZE award in the ‘Best over 30 & up to 60-second commercial’ category, winning six awards in total. 🥈 🥉
If you haven’t seen the ads yet, you can watch them all here:
Medical School, Rent and Toby
15-02-2023 |User Management on the Secret Escapes Partner Portal
If you’re an Account Owner or an Account Admin, you have access to the user management of your dedicated hotels. This means you will be able to give dedicated users access to inventory management editing. Simply click on the ‘Manage users’ button on the home page to start editing your users. For more details on this, have a look at our information page.
07-02-2023 |We’ve launched a major new update in our Partner Portal!
You can now manage room inventory across your existing calendar. This means that you'll no longer have to contact us to update your availability. Instead, you can make all the changes you need, in real time, straight from the Secret Escapes' Partner Portal.
05-01-2023 |Partnership with RateDock
We are proud to announce our partnership with RateDock, giving us access to multiple channel managers. Find out if your channel manager can be connected to Secret Escapes by visiting our channel management info page.
15-05-2022 |Partnership with SiteMinder
We are thrilled to announce our partnership with SiteMinder. Does your property have SiteMinder as its channel manager? Don't hesitate to reach out to your Contracts Manager to get you connected to us as soon as possible.
Please visit our FAQs on SiteMinder.
24-01-2022 | Get connected with us via channel management!
As of today, it is possible to connect to Secret Escapes via the SynXis channel manager. Does your property have SynXis as their channel manager? Don't hesitate to reach out to your Contracts Manager to get you connected to us as soon as possible.
We are working hard on getting more channel managers on board. Curious to find out more? Please visit our Channel Management info page.
20-10-2021 | Member rebooking tool launched
We have been working hard behind the scenes to make the booking experience with Secret Escapes more and more pleasant. From now on, members are able to self-serve a date change in their Secret Escapes account. This means that there is no need for contact with our customer service or your reception if the member wants to celebrate their holiday with you on a different date.
If you want to learn more about this tool and how this impacts you, please see the FAQ page on 'Date change'.
30-09-2021 | Secret Escapes celebrates its 10th birthday!
Hip hip hurrays, it's our birthday! Over the past 10 days, we have been celebrating this milestone with amazing exclusive deals and giveaways for our members in cooperation with you.
Our members have loved the deals, and so did we!
We want to thank you for being part of our journey for 10 years already and cannot wait for the next!
15-09-2021 | Secret Escapes App continues to grow
Did you know Secret Escapes has a member app? More and more of our members find us (and therefore you) on their smartphones. Over the past period, we have grown the share of revenue over the app from 5% to more than 15%!
Use the advantages of marketing via Secret Escapes and address mobile bookers, who are often difficult to reach for individual hotels without increased marketing effort.
On average, our app is rated 4.8/5 on iOS and 4.6/5 on Android and we continue to improve the member experience.
10-03-2021 | National COVID roadmaps are improving trade
Following the government's announcement of the roadmap out of lockdown last Monday, the UK saw a massive uplift in trade. Margin increased more than 3x vs the week before, with all product types growing.
This improvement was domestic dominated, with a clearer roadmap in place for domestic than for international travel. For the week as a whole, UK domestic margin was 46% higher than the equivalent week in 2019. The majority of bookings were made to check-in in late May or June, as soon as hotels are open again.
DACH didn't see an equivalent announcement, but also saw a margin improvement vs the week before, of 29%. This was again driven by domestic travel.
25-02-2021 | The Partner Hub goes global
With the Partner Hub being live for a little over 2 weeks now, we see the usage of the website increasing. Both new users and returning users keep growing. We love that you love the website!
Do you miss any information on our website? Please go to the Useful Contacts page and use the submission form at the bottom of the page.
05-02-2021 | New 'Introduction to SE' page added
Find out more about how to get your property listed on Secret Escapes, so we can work with you to generate incremental revenue for your property by inspiring our 60 million members to escape.
Need more information? Please contact your dedicated Contracts Manager.
If you're not a partner yet and don't have your personal Contracts Manager assigned, we'd love to heat from you. Please contact contracting@secretescapes.com
04-02-2021 | We inspire beyond our website
In addition to our 60 million discerning members, who visit the Secret Escapes site and receive our newsletters for their daily dose of travel inspiration, we have a highly-engaged following of more than 5 million avid travellers across our social media channels just longing for their next escape.
Become part of the journey by following @Secret Escapes on Facebook, Instagram, Twitter, Linked-In and Youtube.
25-11-2024 | Partner Portal new feature
We are thrilled to share that Secret Escapes has won Silver in the "Best Travel Company for Romantic Getaways' category at the British Travel Awards, the largest consumer-only voted travel awards in the UK! 🥈💖 We're delighted that our members consider Secret Escapes their go-to destination for booking a romantic escape!
01-10-2024 | Partner Portal new feature
We have now launched the 'Facilities & Services' feature on our portal! Hotel partners can update their facilities and services (such as swimming pools, guest services, etc.), which will be displayed directly on our website for our members. An update email has been sent to Hotel partners.
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