Roles, Training and Supervision

Daily Supervision 

Daily Supervisors are staff members who work with and lead the volunteers within their department. All staff is available to volunteers but the Daily Supervisor for each role will be an expert in their department. These staff members are there to support volunteers throughout their shift such as: 

• Communicating to direct supervisee volunteers program or task updates, need shift coverage or are canceling that days shift

• Correcting actions as needed (i.e. “remember to wash hands”, “please don't forget to ask for donations”, ect.)

• Providing supplies needed per shift

• Accessible resources (directions/guidelines/handbook) in their general work space 

• Present for volunteers shifts or delegated supervisor responsibility 

Training to Volunteer 

1. Your Volunteer Coordinator will email all waiting and applicant volunteers with all of the open volunteer shifts.

2. Once you see a shift that works for you, please respond to the email!

3. The Volunteer Manager will coordinate a start date with you and will email you all of your “first day” information.

4. You will receive virtual training dependent on your role to review prior to your first onsite training.

5. During your first training shift, you will have a staff member available to you throughout the entire 2 hours; together, you will shadow and review information and practice your volunteer role together. 

6. During your second shift, your trainer will complete training on any tasks that were not covered during your first training shift. After all training is complete, your trainer will review all tasks and ensure you feel comfortable working independently. You will be able to get independent hands-on experience during the remainder of your shift, and your volunteer trainer will be available if you have any questions.

If you move roles or add roles to your volunteering, the same general process will occur - every role receives a virtual training, a full 2 hour training shift with a staff member, and then support as needed while you gain independence. Some roles will require additional training days dependent on the role's responsibilities.