New Scribes- Start Here!

Welcome to the team!

Please fill out the google form below and familiarize yourself with all of this information.

Read through and bookmark this page. You can refer back to it throughout your training and as you go solo. Many of the questions you have will be answered here.

Shift Preferences

Please fill out the Scribe Preferences Google form below. Submit for your availability as of right now, but you can insert any comments/upcoming changes in the comments section at the bottom. Your end date refers to the earliest possible date that you will leave ScribeAmerica, not the date that your availability changes. Please remember that you signed a contract for 1 year full time employment or 2 years part time employment.

If you have an end date approaching, please keep the Chief Scribe informed. Please notify metroscribes@scribeamerica.com of your end date approximately 1-1.5 months prior to your last day so that we can plan ahead with scheduling and training replacements.

Schedule:

Shifts we work:

Main Campus

7a-3p FT

7a-3p ex (only Wednesdays)

8a-4p Med/Ped

10a-6p (Trauma shift, requires additional training but you will be scheduled for these while training.)

11a-7p

1p-9p

3p-11p FT

6p-1a (Trauma shift, requires additional training but you will be scheduled for these while training)

7p-3a

10p-7a (with P shift resident, requires additional training but you will be scheduled for these while training)

Cleveland Heights:

7a-3p and 3p-11p

or 7a-7p and 7p-12a. (Schedule/shift breakups depends on provider coverage for the day.)

Parma:

7a-3p and 3p-11p

or 7a-7p and 7p-12a (Schedule/shift breakups depends on provider coverage for the day.

Brecksville:

11a-11p

Training:

Above are the shifts we work which correlates with the ShiftAdmin provider schedule (See Schedule/Contacts tab.) You will notice that there are two 7a-3p or 3p-11p shifts on ShiftAdmin, however we only work with the one that says "FT". On Wednesdays, there is an exception where two scribes are assigned to 7a-3p shifts (FT and ex.) All training will occur at main campus, once you are solo you will then be able to work at the community sites.

Availability

All scribes must be available for at least 2 shifts per week in order to remain on the schedule unless you have discussed matters with me in advance. If you are cross-trained from a different department, then you must be available for at least 1 shift per pay period.

Availability needs to roughly look like this:

- Part time 2-3 shifts/week: available for a minimum of 6-8 shifts/week.

- Full time 4-5 shifts/week: available for a minimum of 10-12 shifts/week.

If you do not fulfill these requirements your availability will not be approved in Humanity and/or you will be assigned to a minimum of two shifts at the Chief Scribe's discretion based on need.

** Humanity availability will also be used to schedule floor training and classroom training schedules if that applies to you.

"No Call, No Shows:"

If you do not call management to notify them of your absence of a shift, this is considered a "No Call, No Show". This is grounds for immediate termination.

Requests Off:

These need to be placed in Workday for any period of time greater than 3 days. Go to workday, time off widget, then input your date range. You should also mark yourself unavailable on Humanity.

Locations: (Main, Cleveland Heights, Parma, Brecksville)

We work at four of MetroHealth's Emergency Departments- Cleveland Heights, Breckvsille, Parma and main campus.

To log in to EPIC at Community ED- Open EPIC, type in username/password. On the next screen, type in Parma ED (or whatever site) instead of ED and this will allow you to see patients at Parma ED. Charting otherwise remains the same throughout.

Below is some site specific information: ​

Cleveland Heights-10 Severance Cir, Cleveland Heights, OH 44118

The laptop is located in the security office, just ask a security guard to let you in.

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Parma- 12301 Snow Rd, Parma, OH 44130

The laptop is located in a drawer in the fishbowl or in the security office (again, security will let you in.)

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Brecksville- 9200 Treeworth Blvd, Brecksville, OH 44141

The laptop is located in the security office.

Jeopardy Shifts

- These are for emergencies; in the event you have an emergency this person is "on call." If you have to call off, you must do so 2 hours before your shift and you need to call your Chief Scribe. If you are scheduled for a Jeopardy shift, you are the backup scribe and must be available for ANY shift throughout the day. This means you must be available for ALL of the shift. If you have an obligation in the middle of the day, you should swap jeopardy shifts with someone or have coverage during the time frame you are unavailable.

- You may not trade into a shift on a day you are scheduled for jeopardy unless you get your jeopardy shift covered.

- Do not rely on the jeopardy person. Use Humanity and the scribe contact list to get shifts covered by reaching out personally.

- Emergencies include sudden death, acute illness that prohibits you from working. They do not include social plans. If you are sick and have a shift coming up greater than 24 hours from onset, you are in charge of finding coverage.

- In the event of any illness, you are now required to have a written doctors note handed in to me within 3 days of illness or you will also be written up.

Scoring system for Jeopardy:

2 points for an inappropriate use of jeopardy shift

1 point for each jeopardy use

0.5 points for calling in jeopardy person, but you take a shift from them at a later date.

If you accumulate 2.5 points you will be written up formally which will be filed with HR. Points will expire after 3 months.

MetroHealth- All Scribes Meeting Powerpoint