Hi, my name is Scott Jack and I'm a technical content writer with over a decade of experience in IT. I love presenting complex technical concepts in a way that helps people to feel confident and empowered to do more with technology.

I specialize in technical content writing, communication, and mobile device management (MDM), holding a Jamf Certified Associate certification. My experience in IT support, systems administration, and app deployment demonstrates my understanding of user needs and practical problem solving. I also use PowerShell and Bash scripting to adapt or build scripts to automate tasks for greater efficiency and standardization.

My colleagues and clients rely on my ability to clearly communicate technical information through presentations, facilitating virtual classes, and creating and maintaining documentation. As an independent contractor, I help companies create user-centric online content and technical resources.

I am actively expanding my MDM expertise to include Microsoft endpoint management and leverage next-generation tools like Intune. Since my approach to SEO is to focus on understanding and addressing user intent, I'm also interested in content strategy and UX writing.

If you're looking for a technical writer who bridges the gap between complex tech and clear communication, or need support with MDM strategy and documentation, let's connect! Reach out to me at hello@scottjack.me.

Technical content writing, mobile device management (MDM), content strategy, user experience writing, PowerShell, Bash

Education

A.A.S. from New Mexico State University—Doña Ana