FAQs

Login Assistance

• How to set up a Learning Coach account?

• How to set up my student account?

• I forgot my Learning Coach username and/or password.

• I forgot my student account username and/or password.

• I have followed all instructions to set up my accounts, but I’m still having trouble logging into OHS.

• How to change my OHS username and/or password? 

• How do I clear my cache and cookies?

School Materials

• Where are my school materials and how can I track them?

Attendance

• How is attendance taken?

• Is my student required to sign in even if they don't have a live class connect session?

• Are Fridays considered a school day?

Tech Support

• How do I submit a K12 tech support help ticket?

• How do I clear browser cache and cookies on a K12 Loaner Computer?

• How do I update the time zone on the online school and on your computer?

Requesting a Computer

• How to request a K12 computer?

• I have requested a computer but I have not received any tracking information.

• How to track the shipment of computers and other materials?

Returning Materials

• What do I return to K12 at the end of the semester?

• How do I return all materials after withdrawing from HVA?

Updating Contact Information

Please contact your advisor to update your contact information. 

• • Legal Guardians- Update student addresses, phone numbers, and email, and add learning coaches

  • Learning coaches- (Who are not legal guardians) can update their information.