DOE Student Accounts

To keep students connected and meeting academic requirements when learning remotely, the DOE has created student accounts for every single New York City public school student, including 3K and Pre-K students.

The account gives your student access to Google Classroom and Microsoft Office 365, through the Remote Learning Portal.

However, if a student's school has setup a Gmail account outside of the DOE domain, parents will need to speak to the school to get the account login information. Find your school.

Assust Parents in Tracking Their Child's Work

Parents can track their child’s education on any computer, phone, or tablet? The NYC Schools Account (NYCSA) is an app that lets parents see their child’s grades, attendance, fitness results, schedule, and more from anywhere and in all DOE languages: Arabic, Bengali, Chinese, English, French, Haitian Creole, Korean, Russian, Spanish, and Urdu. Get started right now!

Remote Learning Device Request

To help students stay connected during emergencies, the DOE is lending internet-enabled iPads to support remote learning for students. If you would like to request a device for a NYC student in your family, please fill out this form. There is a limit of one device per student.

For students that have not signed the device agreement form, would like to cancel a request or return a device: click here

Technical Support Options

The Tech Helpdesk is available to staff, students, and parents during this COVID-19 shift to remote learning. If technical support is needed (logging in, printing, smartboards, telephone problems, internet connectivity, etc.)

NYCDOE IT Helpdesk online or via phone (718)-935-5100

Remote Devices Helpdesk

For Parents and Families (Specific to remote device issues and available in multiple languages) via phone (718) 935-2200

iPad and Apple Devices Helpdesk

• Hardware: Call AppleCare Support for the NYCDOE at 1-800-919-2775. When prompted, enter the PIN: 692363 (NYCDOE). ONLY call this number to ask about setting up your iPad or accessing learning applications once you receive the device. Do not call to check on the status of your device request. See iPad Distribution for information and timelines around devices.

  • Repairs:

    • Send an email to AppleCare at acnycdoe@group.apple.com. Please include the device’s serial number and a brief description of the issue.

    • If you are in District 75, email D75ATRepair-Replacem@schools.nyc.gov.

• Software: Call the DOE Service Desk at 718-935-5100.