Route 2
Route 2 Provides Tools, Resources and Activities assisting your team to
Understand the Problem and the System that Produces It
Understand the importance of getting to know your system as a first step in the improvement process.
Learn about when, how and why to use various Improvement Tools
Activities
Activities
5 Whys Protocol (Requires Problem Statement)
Process Failure Analysis (I|S|C)
Cause & Effect Diagram (I|S|C)
Cause & Effect Diagram Template (I|S|C)
Protocols
Protocols
Empathy Interviews (Carnegie Foundation)
Process Map Basics (Carnegie Foundation)
Process Map Protocol (Carnegie Foundation)
Fishbone Diagram Protocol (Carnegie Foundation)
Fishbone Diagram (Carnegie Foundation)
Video Library
Video Library
Starting with the Problem (Carnegie Foundation)
Investigating Problems (Carnegie Foundation)
