Embedded Files
Aeries Help
Student Logins:
Student login is the student's last name, first initial, middle initial, AND last four of ID.
Students have standard temporary logins, usually "00" followed by the student ID number (example: 0055984, 0033467).
If a student is unable to log in with their email address and password, please refer to the attached PDF guide for instructions on how to reset a student password on the SBCUSD Classlink portal.
Parent Aeries Information:
The Aeries Parent/Student Portal provides parents and students with a secure, convenient way to access student information such as attendance, grades, assignments, test scores, and assessment standards over the Internet. Watch the AERIES video linked HERE to learn to use it.
Learn How to Create a Parent Portal Account - English - Español
Step-By-Step Guide for SBCUSD Parent Portal Account Set-Up - English - Español
TECH SUPPORT
Depending on the issue, please utilize the appropriate hotline below:
CyberTech (Student and Parent Support)
Assistance with: Hotspots, laptops, accounts, Chromebook support (pick up or exchange), and Aeries parent portal accounts.
Hours: 8:00 AM – 10:00 PM, seven days a week.
Contact: (866) 223-8685
SBCUSD Help Desk (Technical Support for District Employees)
Takes calls for: wireless issues, device updates, computer VPN issues, & logins.
Hours: Monday through Friday, 7:30 AM to 4:00 PM.
Contact: (909) 888-4357, or submit a ticket at ITHelp.sbcusd.com.
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