Chromebook Troubleshooting

If your Chromebook is still malfunctioning after trying the fixes on this page, please contact your child's teacher so they can get the device to the Technology Department.

If your child is full-remote learning, you may fill out the help request form :

Click here to submit a help request for technology issues you are having that are not covered here.

To help your request move quickly, please include in your description that you have tried each of these methods already.

For many Chromebook issues, one of three things will fix the issue:

Ensure the Chromebook is up-to-date
Perform a hard reset
Perform a Powerwash

Install Chromebook Updates

Google regularly sends updates to Chromebooks. Updates do not always install automatically, especially if the Chromebook has not been fully shut down for several days or if an update message was dismissed. Performing updates will fix many issues with the Chromebook hardware and software.

To ensure the Chromebook is up-to-date, follow these instructions:

1. Make sure the device is currently connected to the internet.

2. Please click the bottom right menu (you can click the clock), then click the gear on the top right, which will open the settings menu.

3. In the left-hand menu, click on "About Chrome OS." (On tablets, click the three lines to open the menu first)

4. There should be an option to check for updates next to the version number. If there are updates, please install them.

5. Once updates finish installing (or even if there are no updates), fully shut down and restart the device again.

Perform a Hard Reset

A hard reset is helpful in cases where the Chromebook hardware is malfunctioning, such as camera and microphone issues.

This is also the first thing to try if your Chromebook is fully charged, but won't turn on. Additionally, Google recommends trying a hard reset twice before assuming a larger hardware failure has happened.

Be sure to follow the instructions exactly as written in order to perform the hard reset successfully.

To perform a hard reset:

1. Turn off your Chromebook.

2. Press and hold the Refresh button (at the top of the keyboard that looks like an arrow going in a circle), then tap Power once. Continuing to hold Refresh, wait at least 30 seconds.

3. When your Chromebook starts up, release Refresh.

On tablets: Press the Volume Up and Power buttons for at least 10 seconds, then release them.

Perform a Powerwash

A powerwash is a last step in troubleshooting. It effectively resets the Chromebook to its original state, often fixing any hardware or software issues that have developed with regular use.

Follow these instructions to perform a powerwash when other methods have not fixed your issue:

1. Sign out of your Chromebook.

2. Press and hold Ctrl + Alt + Shift + r.

3. Select Restart.

4. In the box that appears, select Powerwash and then Continue.

5. Follow the steps that appear and sign in with your Sandwich430 Google Account.

On tablets:

Power off your tablet.
Simultaneously press the power + volume up + volume down and hold for 10 seconds until the power led turns amber and then release.
At this the unit will power up to the "please insert recovery usb stick" screen.
Simultaneously press Volume Up + Volume Down to go into the disable OS verification screen.
Press Volume Up to select "Confirm Disabling OS Verification" and press the power button one click to select it.
At this Point the system will restart into OS verification off mode.
Select the "Enable OS Verfication" option with the power button and then confirm it by pressing the power button once.
The unit will power wash and restart. Sign in with your sandwich430.org account.