Your Chromebook

Zoom Issues?

Updated Troubleshooting for joining Authenticated Meetings

These three problems solving procedures will resolve most issues when joining authenticated Zoom meetings from a district Chromebook. Please try in order. For example, if #1 doesn’t work, try #2. If #2 doesn’t work, try #3.

  1. Sign in through before joining the meeting - Click here for video tutorial | Job Aid

  2. Uninstall the Zoom extension. Click here for video tutorial

  3. Sign in into extension with SSO. Click here for video tutorial

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Need help with your Chromebook or other Online Learning devices?

For technical support, call the Online Learning Technical Support Line at (619) 732-1400.

Hours of operation are 8 am - 5 pm, Monday - Friday.

Note: Many issues with Chromebooks can be resolved by restarting the device. Students and parents can refer to the resources provided on this page for simple steps that will resolve the majority of issues not related to damage.