Technology Support for Families
Digital Citizenship
What is Digital Citizenship?
Digital citizenship is the practice of using technology in a responsible, safe, and ethical way. It involves being respectful of others, protecting your privacy, and being aware of how your actions affect yourself and others.
In alignment with SDUSD's Vision 2030 learner profile, the Instructional Technology department would like to invite you to learn more about Digital Citizenship. Each October, Common Sense leads Digital Citizenship Week, an annual campaign to promote a healthy, balanced, and positive approach to media and tech use among young people. Click HERE for more information and resources to use with your family!
Technology Resources for Families
We will continue to work to get educational devices and connectivity options into the hands of students and families to ensure teaching and learning can continue anytime, anywhere, to support teaching and learning to the greatest extent possible. San Diego Unified School District (SDUSD) will make Chromebook laptop devices available to all students in grades UTK-12. Click the image to learn more about SDUSD's 1:1 Device Program.
Chromebook Care & Digital Citizenship for Parents Slide Presentation
Need help with your district Chromebook or other Online Learning devices?
For technical support, call the Online Learning Technical Support Line at (619) 732-1400.
Hours of operation are 8 am - 4 pm, Monday - Friday.
Note: Many issues with Chromebooks can be resolved by restarting the device. Students and parents can refer to the resources provided on this page for easy to follow steps to resolve a majority of issues not related to damage.
Student Devices and Internet Access
For students needing a device for the 2024-25 school year, contact your school of enrollment.
Need Help with Device?
If your student already has a device that is not working or broken, please contact the Online Learning Support Line at (619) 732-1400. The support technician will troubleshoot the computer and if the issue cannot be resolved during the call, will recommend exchanging it at your school of enrollment.
Need Internet Access Assistance?
San Diego Unified School District has activated Wi-Fi hotspots and services for off-campus student use. Parents and guardians can request a hotspot device by calling the support line at 619-260-2460. Hotspots are intended strictly for educational use and must support the student's learning needs. Hotspot use must be integral, immediate, and proximate to the education of students. Students should connect to the hotspot using their assigned school device and account. Hotspot devices inactive for over 90 days will be suspended or canceled. Students whose devices were suspended or canceled for non-usage may receive one replacement device only.
Hours of operation are 8am – 12pm / 1pm-4pm Monday thru Friday. Bilingual/Spanish-speaking agents are available if needed.
Laptop Care and Use at Home
We always recommend that students:
Charge the laptop fully each night - it may also be used while plugged in
Use the laptop in a common area of the house - avoid using outside
Use the laptop on a desk or table - avoid using or leaving it on floors
Keep the laptop away from food, liquid, and pets
For additional information preview these informational slides for parents.
English | Spanish | Tagalog | Swahili| Arabic| Karen | Vietnamese | Somali (coming soon)
As the Chromebook laptop is District property, all district settings and controls will apply. Student web content is filtered, but parents/guardians are ultimately responsible for monitoring the student’s use and browsing activity of the laptop.