Technology Support for Families

Technology Resources for Families

We will continue to work to get educational devices and connectivity options into the hands of students and families to ensure teaching and learning can continue anytime, anywhere, to support teaching and learning to the greatest extent possible. San Diego Unified School District (SDUSD) will make Chromebook laptop devices available to all students in grades TK-12.

Need help with your district Chromebook or other Online Learning devices?

For technical support, call the Online Learning Technical Support Line at (619) 732-1400.

Hours of operation are 8 am - 5 pm, Monday - Friday.

Note: Many issues with Chromebooks can be resolved by restarting the device. Students and parents can refer to the resources provided on this page for easy to follow steps to resolve a majority of issues not related to damage.


Student Devices and Hotspots

For students needing a device for the 2021-22 school year, contact your school of enrollment.

Need Help with Device?

If your student already has a device that is not working or broken, please contact the Online Learning Support Line at (619) 732-1400. The support technician will troubleshoot the computer and if the issue cannot be resolved during the call, will recommend exchanging it at your school of enrollment if your student is now physically in attendance in Onsite instruction. If your student is not yet physically attending their school of enrollment and is still participating in Online at-home learning only, the support technician may recommend exchanging it at one of our Family Technology Support Centers.

Support Center hours of operation are 9 am - 3:30 pm for Chromebook Exchanges, and 10 am - 3:30 pm for Hotspot pick-ups, Monday - Friday. Click here for more details about the Family Support Center Locations . Please note: District policy is to follow and enforce COVID-19 safety guidelines and protocols. Social distancing practices and masks are required for everyone 2 years and older while on district property. To monitor the district's COVID-19 status and protocols, click here.

Need Help Connecting to the Internet?

Learn about the multiple internet service options available by contacting the Internet Access Line at (619) 260-2460. Hours of operation are 7 am - 1 pm, Monday - Friday. Click here for more information.

Bilingual-Spanish assistance is available. Dedicated agents are standing by ready to assist.

Laptop Care and Use at Home

We always recommend that students:

  • Charge the laptop fully each night - it may also be used while plugged in

  • Use the laptop in a common area of the house - avoid using outside

  • Use the laptop on a desk or table - avoid using or leaving it on floors

  • Keep the laptop away from food, liquid, and pets

For additional information preview these informational slides for parents.
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As the Chromebook laptop is District property, the Student Device and Use Agreement is in effect for the duration of the loan. All district settings and controls will apply. Student web content is filtered, but parents/guardians are ultimately responsible for monitoring the student’s use and browsing activity of the laptop.