Technology Support for Families

For Technology Updates - we are dedicating this page to some general technology information and supports. This page will be updated as new information becomes available. Thank you for your ongoing partnership in these unusual times.

Zoom Issues?

Updated Troubleshooting for joining Authenticated Meetings

These three problems solving procedures will resolve most issues when joining authenticated Zoom meetings from a district Chromebook. Please try in order. For example, if #1 doesn’t work, try #2. If #2 doesn’t work, try #3.

  1. Sign in through before joining the meeting - Click here for video tutorial | Job Aid

  2. Uninstall the Zoom extension. Click here for video tutorial

  3. Sign in into extension with SSO. Click here for video tutorial

Technology Resources for Families

During Hybrid Learning, we will continue to work to get educational devices and connectivity options into the hands of students and families to ensure teaching and learning can continue anytime, anywhere, to support teaching and learning to the greatest extent possible. While Onsite/Online hybrid instruction takes place, the San Diego Unified School District (SDUSD) will make available Chromebook laptop devices to students in grades TK-12 who may not otherwise have access to a computer at home.

Need a Device?

For students needing a device for the 2020-21 school year, contact your school of enrollment.

If your student already has a device that is not working or broken, please DO NOT return it to your school. Instead, contact the Online Learning Support Line at (619) 732-1400. The support technician will troubleshoot the computer and if it can’t be fixed during the call will provide information about exchanging it at one of our Family Technology Support Centers.

Support Center hours of operation are 9 am - 3:30 pm for Chromebook Exchanges, and 10 am - 3:30 pm for Hotspot pick-ups, Monday - Friday. Click here for more details about the Family Support Center Locations . Please note: District policy is to follow and enforce COVID-19 safety guidelines and protocols. Social distancing practices and masks are required for everyone 2 years and older while on district property. To monitor the district's COVID-19 status and protocols, click here.

Need Help Connecting to the Internet?

Learn about the multiple internet service options available by contacting the SDUSD Family Support Line at (619) 260-2460. Hours of operation are 7 am - 5 pm, Monday - Friday. Click here for more information.

Bilingual-Spanish assistance is available. Dedicated agents are standing by ready to assist.

Laptop Care and Use at Home

We always recommend that students:

  • Charge the laptop fully each night - it may also be used while plugged in

  • Use the laptop in a common area of the house - avoid using outside

  • Use the laptop on a desk or table - avoid using or leaving it on floors

  • Keep the laptop away from food, liquid, and pets

For additional information preview these informational slides for parents.
English | Spanish | Tagalog | Swahili| Arabic| Karen | Vietnamese

As the Chromebook laptop is District property, the Student Device and Use Agreement is in effect for the duration of the loan. All district settings and controls will apply. Student web content is filtered, but parents/guardians are ultimately responsible for monitoring the student’s use and browsing activity of the laptop.

Need help with your district Chromebook or other Online Learning devices?

For technical support, call the Online Learning Technical Support Line at (619) 732-1400.

Hours of operation are 8 am - 5 pm, Monday - Friday.

Note: Many issues with Chromebooks can be resolved by restarting the device. Students and parents can refer to the resources provided on this page for easy to follow steps to resolve a majority of issues not related to damage.