ORDERING

EVENT ORDER POLICY: Due to the time it takes to prepare food orders, all orders need to be received by 3 pm the day prior to your event. (Please note that some menu selections may require additional notice or substitution may be required).

RUSH ORDERS: While we are happy to accept last-minute or same-day orders or after 3 pm the day before, they may be subject to a PHP1,000.00 rush order fee to help offset the additional food/labor cost to process your order on short notice. Please note that product selection may be limited, so your flexibility is appreciated.

CANCELLATIONS: A PHP5,000.00 Non-refundable deposit is required to save the date without an invoice, November and December is PHP10,000.00 which will be applied to the event. Upon signing the contract, a 50% deposit is required for the total event. A credit card will be kept on file for the remaining balance.

30-89 days prior to the event 25% of the deposit will be returned to the client.

Any Cancellation 29 days prior to the event no refund will be given on the 50% deposit and your credit card will be charged the full amount of the event.

Ten (10) days before the event Balance is Due

IF AN EVENT IS CANCELED WITHIN 10 DAYS OF THE EVENT NO MONIES WILL BE RETURNED

FINAL GUEST COUNT: Final count for all food and beverage orders is due 10 DAYS PRIOR TO THE EVENT.

CHANGE ORDERS/ADDITIONS: Any additional add-on cost from the day of the event is due no later than 3 days after event. Any changes within 24 hours of the event will be subject to the Rush Order Fee of PHP1,000.00.

PAYMENT POLICIES

EVENT RESERVATION: PHP5,000.00 Non-refundable deposit to hold all event dates. (applied to event)

EVENT DEPOSIT: Upon signed contract, a 50% deposit is required to hold the event date (credit card will be held on file)

CHECKS: All checks should be made payable to Namwaw Chef Services.

PRICE CHANGES: All prices on our menus and website are subject to change without notice. All food products are chosen based upon availability. We are not responsible for weather changes or price increases due to shortages of power, supply and demand, or any unforeseen situation in the food or labor market. Appropriate notice will be given to the client.

SERVICE FEE: An 20% service fee applies to all orders and events. This fee helps cover other costs for producing your event including: event coordinator planning time, client meetings, scheduling, order processing, accounting, and vendor coordination for rentals and additional services.

DELIVERY FEE: Is per Vehicle based on location. Please ask your Sales Manager .

STAFF CHARGES: We can provide professional on-site staff for your event at the rate of PHP145.00/hour with a 4-hour minimum for servers. Billing hours include event production from port to port with set up, food service, breakdown, and cleanup of food and beverage items. Any additional hours not included in the original contract will be added to your invoice and due within 3 days of the event.

PAYMENT TERMS: All events are required to be paid in full 10 days prior to your event. Corporate Account terms are Net 30 days and must have a signed contract on file and preapproved by Namwaw Chef Services. Any charges for additions or changes shall be due within 3 days of the event. Any past due balances shall accrue interest at a rate of 1.5% per month. Past due accounts over 45 days will not be able to order until the account is brought current.

COLLECTIONS: Clients will be responsible to pay all expenses and reasonable attorney's fees associated with any action brought to recover unpaid contract fees due to Namwaw Chef Services.

GRATUITIES: Although gratuities are not automatically included in your invoice and are not required, they are very much appreciated by the staff. You may add a gratuity by contacting your sales manager directly.

CERTIFICATES OF INSURANCE: The cost of any additional certificates of insurance required for an event will be added to the client invoice.

GENERAL POLICIES

BREAKAGE/LOSS/LIABILITY: The client assumes full responsibility for any damage or loss of any equipment, including but not limited to tents, tables, chairs, linens, glassware, décor, China or flatware. Any lost, stolen or damaged equipment will be charged to the client at replacement cost. All equipment should be present and ready for pick up by Namwaw Chef Services after the event. If Namwaw Chef Services staff is not on site for the event, client is responsible for the safety of all food setup and serving including any heated chafing dishes left on site. Namwaw Chef Services does not accept responsibility due to negligence by the client or any attendees of the client’s event that causes any damage as a result.

FIELD KITCHENS & TRUCKS: Cases of food, food in the catering trucks, very large food displays are not the property of the client. Clients are not allowed to go thru catering field kitchens and catering trucks. Cases of beverages in field kitchens and trucks are not the property of the client.

LEFTOVER FOOD POLICY: To ensure the safety of our clients and their guests, it is Namwaw Chef Services's policy to remove and discard any leftover food after the event. Any uneaten or non-consumed food or bottled beverages left on the buffet table/food station area may be given to the client upon request. We do not recommend serving leftover food as we cannot ensure the safety in doing so, however, upon client request the above described leftover food and beverage may be taken by the client with a signed waiver form. The client will assume full responsibility and liability for the result any leftover food served and consumed, with or without Namwaw Chef Services's knowledge.

PERMITS: If Fire Permits are required from the local cities. Permits will be obtained, and client will be charged applicable fees

DAMAGE WAIVER: Namwaw Chef Services and all of its affiliates will not be responsible for any damage to water lines, electrical lines, landscaping, buildings or patio flooring due to rust stains, scraps or scratches.

TENTS: All tents require a safety package which includes all necessary equipment required by the Fire Marshal and our insurance carrier. (fire extinguishers, exit signs etc.)

PROTEINS: When more than one protein is being served on a buffet, client and the caterer will agree upon the ratio of proteins.

PRIVACY: Any orders place on the Namwaw Chef Services website or directly with our staff will be kept private and used solely for the purpose of completing your order. All client emails will be saved in our system and included in future Namwaw Chef Services mailings regarding updates, information or promotions related to our company. Your email or order information will never be shared or sold to any outside party at any time. Should you wish to be removed from our email list, you can opt-out at any time or contact us at contact@namwawchefservices.com. Our payments made by credit cards are by a secure encrypted credit card processing system to ensure the safety and privacy of all transactions.

__ I HAVE READ AND I UNDERSTAND THE ABOVE ORDER. IT MEETS WITH MY APPROVAL

__ I CONSIDER OUR AGREEMENT DEFINITE AND CONFIRMED.