Guest Services

CONFIDENTIALITY

We are a safe, confidential space, which means we CANNOT confirm or deny if someone is a guest here, currently at Rose Haven, and/or have ever received services here.

CONTACT INFO & LOCATION

Website: www.rosehaven.org 

Phone: (503) 248-6364

Address: 1740 NW Glisan St, Portland, OR 97209

We are located on the corner of NW 18th & Glisan and our building has three entrances and one exit.

• Guest entrance: Located on 18th Ave

• Staff & Volunteer entrance: Located On Glisan St (glass door)

• Donor door: Located on Glisan St (green door next to loading dock)

• Exit: Located on 18th Ave (all guests should exit through this door)

HOURS OF OPERATION

Onsite Hours

• Morning Services

  • Monday - Friday, 9:00 AM - Noon

  • Last entry/last call for services 15 minutes before close – front door is locked at 11:45am.

• Afternoon Services

  • Tuesday and Thursday, 1:00 PM - 4:00 PM

  • Onsite community partners

  • Wellness activities

• Family Afternoons

  • Only for guests with minor children in their custody

  • Wednesday 1:00 PM - 4:00 PM

  • Onsite community partners

  • Parent/child activities

Mail Service & Phone Support

• Monday - Thursday, 9:00 AM - 11:45 AM, 1:00 PM - 4:00 PM

• Friday, 9:00 AM - 11:45 AM, 1:00 PM - 2:30 PM

Donation Drop-Offs

• Tuesday and Thursday, 1:00 PM - 4:00 PM

POINTS OF SERVICE

Guests must sign up for or request services from the specified point of service. All services are first come, first serve.

Guest Reception

• Guests must check in at the front desk daily when they arrive.

• Mail service

• Intake for new guests

Guest Mail

Rose Haven is a mailing address for around 450 guests and growing! Guests may check their mail in person or by phone.

Mail-Check

• If answering a phone mail-check, ask for the guest’s name and box number. (i.e. A-1)

• Check to see if there is any mail in their mailbox envelope. (It is organized alphabetically in the large filing cabinet in Guest Services.)

• If they do have mail, guests generally want to know what it is – feel free to let them know. But DO NOT OPEN THE GUEST’S MAIL.

• Let the staff member know what mailbox you just checked.

• Please see a Staff member to open a mailbox or for any mail-related questions.

Guest Messages

If a person or organization is trying to reach a guest, let them know that we are a confidential facility so while we are unable to confirm or deny whether or not someone receives services here, we can take a message with a call back number and pass that message along if the person comes through. Please use a Guest Message slip and leave in the Guest Services Manager’s mailbox.

Hospitality Desk

• Shopping

• Supplies

• Laundry

• Phone/device charging

• Guest phone

Supply Distribution

Supplies must be requested from the Hospitality Desk. A volunteer will gather requested items and bring them to the guest. Any additional requests must be placed at the Hospitality Desk, not with the volunteer. All items are first-come, first-served. Guests may only receive certain items weekly or monthly. We are unable to reserve items. We rely on donations so what we have available may vary. Certain items are only available to guests who are sleeping outside.

• Fresh Set (a change of clothes)

• Hygiene products

• Diapers and wipes

• Kids’ clothes

• Backpacks/Luggage

• Outdoor gear (tents/tarps/sleeping bags–only available to guests sleeping outside)

• Pet food

• Bus tickets

• Ask staff about other items not on this list.

Wellness Desk

• Showers

• Advocacy signup

• Day storage

• Other activities (when available)

Advocacy

• Only offered in the mornings or during family afternoons (Wednesday 1:00 PM - 4:00 PM)

• Sign ups begin at 9 AM at the Wellness Desk.

• Limited spots available each day.

• Guests are encouraged to get in line by 8:00 AM/8:30 AM to access the advocacy list as it is very popular.

• Resource navigation 

• Emotional support 

• Shelter and Community Partner referrals 

• Financial assistance

Financial Assistance

• Funds for financial assistance subject to availability.

• Guests may also reach Advocacy by leaving a voicemail (ext. 0302). Please note that Advocates prioritize the needs of on-site guests and cannot guarantee an immediate call-back. For emergencies, offer numbers from the list of Portland Metro Area Crisis and Support Lines.

• Please note that the first business day of every month is Financial Assistance Day when our funding is replenished and it is often our busiest day of the month. All financial assistance is first-come, first-served and subject to availability. If we run out of funding for a certain category of assistance (e.g., utility bills, IDs, transportation), we will not receive more funding until the first business day of the next month. We do not offer other forms of advocacy on Financial Assistance Day.

• WE DO NOT OFFER RENT ASSISTANCE OR MOTEL VOUCHERS

• See Financial Assistance chart for more information about what we are able to assist with and the maximum allotment per guest in each category.

Activity Room & Technology Room

• See staff or Guest Calendar for more details. (On our website, click “services” then “Guest Calendar and Activities” from the dropdown menu.

Clinic

• Student nurses (when available)

• First aid

• Rapid Covid tests

Food Table

• Breakfast & Lunch

• Snacks

• Coffee, tea, juice, milk, etc.

Breakfast and Lunch

Served in our dining area. Guests may receive one meal at a time but they can come back as many times as they like! We are often able to accommodate dietary restrictions and allergies.

STAFF PHONE EXTENSIONS

See the staff phone extensions list

Transfer all General Advocacy calls to ext. 0302

0301… Heather Hilligoss, Program Director

0302… Phoebe O'Meara, Advocacy Manager

0303… Development Department: Amelia Sommer, Development & Database Administrator, & Dena Bahar, Community Engagement Coordinator

0304… Teresa Johnson, Nutrition Associate

0305… Nora Blumenstein, Advocacy & Operations Director

0306… Katie O'Brien, Executive Director

0307… Jessica Almroth, Volunteer & Academic Program Director

0308… Chiara Spayd, Guest Services Manager (Reception 1)

0309… Heidi Janowski, Volunteer Coordinator

0310… Bellen Drake, Advocate

0312… Mo Phillips, Advocate

0313… Olivia Schwartz, Mental Health Program Manager

0314… Mara-Romana Marshall, Mental Health Advocate

0315… Crystal Covelle, Mental Health Advocate

0316… Liz Starke (Rose Haven), Development Director

0317… Clinic

0318… Reception 2

0319… Stephanie Rogers, Wellness Manager

0320… Tracy Lowman, Hospitality Manager

FAQ

Looking for shelter?

• Call 211, they will help with the process. This is for both single adults as well as families. If someone has a specific question or wants to be connected with an advocate, transfer them to Nora (ext. #0305).

• StreetRoots also has an online resource guide, Rose City Resources.

• Washington County Specific: 

  • Washington County Emergency Shelter Line: 10am - 6pm, 503.726.0850

  • Community Connect Access Phone Line: 503.640.3263

Looking for housing?

• See Affordable Units.

Looking for domestic violence resources?

• Responding to Survivors of Domestic Violence

In crisis and need immediate mental health or emotional support?

• Crisis Lines for 24/7 support: Portland Area Crisis and Support Lines.pdf

Where can I access a shower? Laundry?

• Our shower schedule: Monday - Friday 9:00 AM - 12:00 PM, spaces are extremely limited.

• Laundry must be started 2 hours before close, very limited space available.

• Harbor of Hope has a mobile shower and laundry van: Shower Schedule

Checking mail? Don't remember their box number?

• See Mailboxes Current 2023 spreadsheet.

Motel Vouchers? 

• We do not offer motel vouchers.

Financial Assistance?

• Rose Haven no longer offers rental assistance, but we do offer financial assistance with utilities, storage units, cell phones, rental applications, ID replacement, and medications. See monthly chart for remaining available funds.

• See Rent & Utilities Assistance Resources

ID?

• https://dmv2u.oregon.gov/eServices/_/#4

• Click “Make an appointment” - go through steps.

• Just an update that for folks who do not have access to the internet to make an appt request online, can do so by calling the DMV number 503.299.9999 to make an appt request over the phone and the DMV worker will do the online portion for them.

Information on sweeps and getting belongings back (Info taken from City of Portland).

• All property collected by the City of Portland is maintained by Rapid Response Bio Clean, at their storage facility, for a minimum of thirty (30) days after the day it was collected. Individuals may inquire with Rapid Response Bio Clean to locate their property.

• Please call (503) 387-1336; Monday through Friday, 9:30 AM to 3:30 PM. or Saturday, 10:30 AM to 2:30 PM.

• Please be ready to provide a date and location from which the property was taken. Property left for longer than 30 days from the date it was taken will be destroyed and/or donated.

DONOR/DONATION QUESTIONS

What are you currently accepting for donations?

• Rose Haven’s most URGENT donation needs are the items on our updated weekly donation needs list (found on our website, click “helping”, click “donate supplies"). All other donations must be pre-approved. Items on our needs list are determined by our guests’ own self-defined needs. We ask donors to honor our guests by donating items off of this list. Many guests we serve are living outside or in unstable housing situations. They are typically asking for specific items which we include on the needs list. Please keep in mind that guests often wear their items directly out of the shelter, so donations must be clean, in season, and ready to wear.

• If a caller has questions about whether or not the items they wish to donate are helpful/useful for our guests, have them contact Heidi Janowski at hjanowski@rosehaven.org or 503-248-6364 x0309. You can also forward their call to extension 0309.   

• Callers can also purchase items using our amazon wishlist. This can be found on our website, click “helping” and click “donate supplies” from the drop-down menu.

Donations we will always accept: 

• Tarps, tents, sleeping bags 

• New hygiene products

• Rolling luggage and carts 

Items we are never able to accept include:

• Cribs and baby furniture, including swings, play pens, baths, potties. We CAN accept strollers.

• Car seats

• Children’s toys (unless new and around the holiday season)

• Clothing that references drugs or alcohol

• Used socks and underwear

• Pillows and used plush toys

• Furniture or large household items

Rose Haven Donation Hours

• Tuesday and Thursday from 1:00 PM to 4:00 PM at 1740 NW Glisan St (at garage door on Glisan side of building)

Other places to donate to: 

• DONATION REFERRAL LIST 

Looking to make a food donation/wants to sponsor a meal?

Email Teresa Johnson tjohnson@rosehaven.org or call 503-248-6364 x0304

Looking to make monetary donations/partnership/specific random donations? (ex: tv, printer, phone)

• Transfer to Liz Starke ext #0316

Press?

• Transfer to Liz Starke ext. #0316