Embedded Files
Technical Issues & Solutions
Technical Issues & Solutions
Cannot connect to home wifi
Cannot connect to home wifi
Powerwash the Chromebook. (See instructions below.)
Check Network Security Settings on your home router/modem. If you need assistance with this, please contact your Internet Service Provider.
Cannot log in
Cannot log in
Make sure you are connected to your home Wifi or hotspot.
Verify student’s login credentials with your school.
Powerwash the Chromebook. (See instructions below.)
If the issue persists, create a help desk ticket.
Screen or display is not working
Screen or display is not working
Powerwash the Chromebook. (See instructions below.)
If the issue persists, create a help desk ticket.
Keyboard not working
Keyboard not working
Powerwash the Chromebook. (See instructions below.)
If the issue persists, create a help desk ticket for a replacement.
Chromebook not Charging
Chromebook not Charging
Verify that the power cable is properly plugged into the power brick and the wall.
Verify that the charging port is properly plugged into the Chromebook.
If the issue persists, create a help desk ticket for a replacement Chromebook charger.
Damaged or broken Chromebook
Damaged or broken Chromebook
This includes, but is not limited to missing keys, cracked screens, cracked casing, damaged USB ports, damaged headphone ports, damaged charging ports.
Create a help desk ticket.
Additional Resources
Additional Resources
Instruction for Powerwash
Instruction for Powerwash
Sign out of your Chromebook.
Press and hold Ctrl + Alt + Shift + r.
Select “Powerwash”.
In the box that appears, click “Continue”.
Follow the steps that appear and sign in with your Google Account.
Once you've reset your Chromebook:
Follow the onscreen instructions to set up your Chromebook
Check if the problem is fixed
Support at Google
Support at Google
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