Chromebooks

I need help with:

Chromebook Basics

Unfamiliar with your Chromebook? Here are some tip sheets and information pages to get you started!

Gestures: Chromebook Touchpad Gestures

Keyboard: Using a Chromebook Keyboard

Keyboard shortcuts: Chromebook keyboard shortcuts

Chromebook Getting Started

Power On

Power on Chromebook by opening the Chromebook or by quick tapping the power button on the upper right hand corner of the keyboard.

Logging into the Device

At the “Sign in to your Chromebook” screen:

Enter your student's login name (the first part of their RSD email address before the “@” symbol). Note: If your student isn't sure what their email address is, please contact their classroom teacher or email techhelp@rochester.wednet.edu.

At the “Welcome” screen (after entering the login name):

Enter the student password. If you need password help please contact their classroom teacher or email techhelp@rochester.wednet.edu.

Settings Menu

For the next few steps you will be accessing a settings menu by clicking the clock at lower right corner of the screen.

Power Off

To turn the Chromebook off, either

  • Hold down the power button until the screen goes dark

  • Click on the clock menu (see Settings Menu above)

    • Click on the power/shutdown button

Note: Closing the lid places the computer into a sleep mode that will drain battery power over time. Turning off your Chromebook when not in use will preserve power. Charge often!

Connect to Home WiFi

  1. Power on the Chromebook (see Power-On above)

  2. Click on the clock (screen, lower-right)

  3. A small pop-up menu will appear

  4. Click the “Not connect, No Networks” drop-down menu

  • Select your home network from the list

  • Enter your home WiFi password

  • Check by making sure the “pie shape” wireless icon is a solid white color (located by the the clock on the screen

Capturing Chromebook Screenshots and Using the Camera

Chromebook Troubleshooting

Device Slowness & Issues Viewing

Students experiencing issues accessing assignments, viewing images and videos and other issues may have filled the local memory on their Chromebook. Please watch the video to learn to close synced tabs, delete files stored on your Chromebook and clear your browsing data. If these steps don't resolve your issue, please be sure to let your teacher know or email techhelp@rochester.wednet.edu.

Turn On/Off Accessibility Features

  1. After the Chromebook is powered on-

  2. Click on the click (screen, lower-right)

  3. In the small pop-up menu

  4. Click the 'Accessibility' drown-down menu

  5. Click the turn the following options on/off:

  • ChromeVox (spoken feedback)

  • Select-to-Speak

  • Dictation

  • Full-screen magnifier

  • Docked magnifier

  • Automatic clicks

  • On-Screen Keyboard

Magnification Settings

  • To make the page bigger: Press Ctrl and Plus (+).

  • To make the page smaller: Press Ctrl and Minus (-) .

  • Reset zoom: Press Ctrl + 0.

Turn Off High Contrast Mode (mostly black and white screen)

  • Open the Accessibility Settings

  • Click or tap the status area in the bottom right corner > Settings > Advanced (at the bottom) > Manage Accessibility Features

  • Under the ‘Display’ section click the toggle switch next to ‘Use high contrast mode’ or press the ‘Tab’ key repeatedly until the toggle switch is highlighted and then press Space bar to toggle this setting off.

Rotate Screen

Ctrl + Shift + Refresh

Charging Issues

When plugged into power, what is the indicator light next to the charging port?

  • Orange = Charging

  • White = Fully Charged

  • No Light = Charging Issue

If the Chromebook has no light, try a different power outlet to see if that resolves the issue. Also check to make sure the two pieces of the charging cord are fully connected. If it stays Orange/Red after charging for over 24 hours, email techhelp@rochester.wednet.edu.

No Sound in Headphones or from Device

If you’re not hearing sound through your headphones, confirm that the headphones are fully inserted into the audio port.

If you’re still not hearing sound, from the headphones, use the following link to troubleshoot the audio.

Keyboard Typing Odd Characters

Use the link for Keyboard Troubleshooting

Still not working?

If none of the above troubleshooting methods work for your Chromebook please email techhelp@rochester.wednet.edu.