Technology

Students: Lost your charger? Broken screen or keyboard? Questions about using tech tools? Submit a support ticket to the RLASD Technology Help Desk (help.rlasd.net)!

When submitting a ticket to the RLASD Technology Help Desk (help.rlasd.net), P.L.E.A.S.E. follow these practices to get more efficient interactions with the technology team and faster service!

Step 1: Go to help.rlasd.net and use the Google sign in button.

(if users have issues with the Google sign in function, send an email to support@rlasd.net)

Step 2: New Incident ticket > Enter a Subject and extension OR room number

• This step is very helpful as it allows us to quickly see a general topic and assign the ticket to the correct technician. PLEASE ENTER A SUBJECT, if possible. One ticket per subject/incident.

Step 3: In the description, use P.L.E.A.S.E.

P — People Impacted

• Who is impacted?

• Please provide Name, Username, & Student ID.

L — Links

• Provide the step-by-step process you took to view the behavior or error.

• Provide links to where the issue is occurring, if appropriate/possible.

E — Expected Behavior

• What are you trying to accomplish?

• What are you expecting to see?

A — Actual Behavior

• What is actually happening?

• What is the problem or question? 

S — Screenshots/Screencasts

• The more visuals, the better! 

E — Effect on work

• How does this inquiry affect your work? Does the issue interfere with daily tasks? Are there any deadlines that are threatened by the issue?

Step 4: Select the Category and Site

• Again, this step is very helpful as it allows us to quickly categorize tickets and the location so the correct technician can be assigned.