Many customers have standardized on Microsoft Teams for team messaging and video

conferencing. But customers looking to integrate telephony into Teams typically choose a third

party as the native Microsoft calling capabilities aren’t mature.

The RingCentral embedded app for Microsoft Teams brings the best of RingCentral’s telephony

into a Microsoft Teams environment. A simple-to-install integration puts phone, SMS, fax, and

more into Microsoft Teams, transforming it into a communications powerhouse.

Best of all, the integration doesn’t require a Teams Phone or E5 license, making it cost-effective

to bring RingCentral’s market-leading telephony into Teams

● Revitalized embedded app experience: The days of downloading and using the full

RingCentral desktop app in Microsoft Teams are over. The embedded app is now a

lightweight, purpose-built, phone-first app that delivers an enhanced telephony

experience in Microsoft Teams.

● Improved performance: The embedded app has high churn rates, and much of that

can be attributed to the performance of the app. When placing a call with the embedded

app in Microsoft Teams, users regularly experienced load times of 60 seconds or more to

place a call. Now, embedded app load time is now less than 5 seconds, an improvement

of over 90%.

● Bi-directional presence sync: Avoid needless interruptions with bi-directional presence

sync between RingCentral and Microsoft Teams. Take or place a call in RingCentral -

including calls on a hard phone - and Microsoft Teams will reflect a busy state. Or, take

or place a VOIP call in Microsoft Teams and your RingCentral status will show as busy.

● Unified Contact Search: Company contacts from Active Directory and contacts in

RingCentral will be discoverable in the Teams app. This lets users find who they’re

looking for quickly and be able to contact them without having to look up their number

and manually enter it into the Teams dialer

Microsoft Teams FAQ - Click Here