Technology Instructions

Having technology issues? Put in a work order here:

Which heading or category should I choose?

Chromebook - Hardware
iPad - Hardware
Printer (small ones in your room) - Hardware
Projector (bulb goes out, red light, etc) - Hardware
Smartboard won't interact, has a red light or no light - Hardware
Smartboard program crashed or you need it installed - Software
Desktop - Hardware
Desktop won't connect - Network
Laptop - Hardware
Telephone (name change, password reset, phone/handset breaks) - Telephone

Who is the customer?

Your student - if they are using a Chromebook that was issued to them
You - anything else

How do I fill out the description?

Be as specific as possible
State what it will or will not do
What did you do to troubleshoot the issue prior to putting in the work order?

What is the Asset #?

This is required information! It typically begins with IT and can be found on a blue sticker on the back or bottom of the device.

What type of report is this?

If something isn't working properly - Trouble
If something is broken - Damage

Attachment

If you are able to take a screen shot, add that here

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