Service Desk FAQs
Q: How can I get my Google password reset?
A: For security and documentation purposes, Google account passwords need to be reset through a ticket. Please submit a Service Desk Ticket to request a password reset.
Q: How do I find my computer IP Address/ Chromebook name?
A: Windows based desktop/laptop: IP address will be in the bottom right corner of your home screen.
Chromebook: Model, Serial number and RES Asset Tag # are located on the bottom of the Chromebook.
Q: Why can’t I set up 2 Step Verification?
A: A Google BackUp Code, unique to the user, will need to be provided by a Service Desk Agent in order to complete the process. Please contact the Service Desk at 972-316-4546 or Ext. 600 Monday-Friday from 7am to 5pm for assistance.
Q: How do I sign into Skyward SMS?
A: Use the “Or Signing Using Google” button. If you are unable to use that button to sign in, please submit a Service Desk Ticket.
Q: Where do I find the Stewart ID# on my campus printer?
A: On the front of the printer, there is a Stewart Label with the Stewart Machine Identification Number directly below.
Q: How do I get a student’s password?
A: If a student has an email address in SkywardQ, the student’s password has been shared with the guardian via email. If there is no email address for the student in SkywardQ, the student is still being processed and no password is available. If you would like to request a student’s password, please include their email address in a service desk ticket and please limit it to 10 students per ticket.
Q: Why do I not have the True Time function within Skyward if I am an hourly employee?
A: When new users are created in Skyward, please allow a few days for the sync. If still not available, please email accountinghelp@responsiveed.com. Service Desk has limited access to Skyward SMS.