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Hello, and thank you for visiting our website. We understand that your information is important to you and we take our responsibility to keep your information private very serious. As such, we have created policies that govern and guide our use and protection of your information below. We hope that this policy will answer all of your questions regarding our treatment and protection of your information. Any information collected through this website is used only by our office and is never sold. We will only use your information to provide the services you have requested and will never be shared with a third party outside our organization, other than as necessary to fulfill your request.
Information We Collect:
As a management company for your Homeowners Association we are required to keep basic information such as name, mailing addresses, property addresses, phone numbers and emails. With some associations we may also be asked to keep vehicle information when handing out parking passes. Any information which is provided to our office is only used for your homeowner association.
If you request services and a vendor must contact you to complete a service request, your information is provided and only to used to complete the service request. SMS consent and phone numbers are not shared with any third parties/affiliates for marketing purposes.
Your Control Over Your Information
At any time you may contact us and opt out of all correspondence with our office, request information on what we have and change or update our information. To view this information you may login to your account. Any changes or deletion may be completed on your account.
Security
We take precautions to protect your information in our office. Part of this protection is our office does not collect or hold any of your personal bank account information or credit card information. No one from our office will ever ask you for this information. For a homeowner to set up automatic payments you must do this through your association website. We do not offer this service in our office. This way your information remains in your control to stop or start autopay's.
Laws Regarding Homeowner Association Information
Below is a link to the following article regarding what CCIOA (Colorado Common Interest Ownership Act) allows in regards to Homeowners Information. Below is a section of the Altitude Law article. To read the entire article use this link
Common interest communities are responsible for maintaining voluminous records—some of which may not be made available to homeowners. The Colorado Common Interest Ownership Act (“CCIOA”) addresses inspection and copying of association records by homeowners and provides guidelines as to which records must be made available to owners, which records may be made available to owners, and which records cannot be provided to owners.
A fairly common records request received by associations is owners requesting their neighbors’ or all the owners’ email addresses and phone numbers. This is typically requested in the form of a membership list. Colorado law requires associations to maintain membership lists containing owners’ names, mailing addresses, and number of votes allocated to each owner; furthermore, such list must be made available to owners upon request. However, CCIOA very clearly requires associations to withhold certain documentation and information, including telephone numbers and email addresses of owners.
Redcliff Practices
Our office will never provide your information to any other homeowner outside of the current Board of Directors. If there is an issue between you and a neighbor you may authorize us to share your information with the neighbor but we will never provide that without prior approval.
SMS Texting
Colorado law requires that we contact you via SMS Texting for formal collection of assessments. SMS consent and phone numbers are not shared with any third parties/affiliates for marketing purposes ... ever! If you consent to receive SMS from Redcliff Management, you agree to receive these required notices via SMS from us. Reply STOP to opt-out; Reply HELP for support; Message and data rates may apply. Messaging frequency may vary. Refer to this, our privacy policy above for more information.