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Redcliff Management
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The Redcliff Management Team has a track record of over 75 years of association management, business management, real estate and property management, and customer service experience. What sets us apart from other management companies is the systems and processes that take the workload off the board of directors and makes YOUR job soooo easy! You become the leader/decision makers instead of the doers. We carry out business management tasks YOU direct us to handle and we do it extremely well!
Our objective is to to organize, systematize, and deliver consistently excellent experiences that strengthen the fiscal condition and sense of community for the customer associations we serve.
Why Redcliff?
CUSTOMER SERVICE
At Redcliff, our goal is to stay small and provide excellent service. We will not jerk you around with a new and inexperienced manager every year. Our team is smart and has a proven track record in the industry!
SOUND SYSTEM/PROCESSES
We work smarter and have excellent systems in place to manage workflows and stay on top of all the details!
ATTENTION TO DETAILS
All of our managers are detail oriented with complementing skills. We are human but we work as a team and what one person misses another will notice.
COMMUNICATION & EDUCATION
With easy access to documents, a section for frequently asked questions, numerout explanatory videos, detailed newsletters, ongoing education and fast response times, we can minimize frustration and solve owner concerns quickly.
Susan Albern has been involved in Northern Colorado association and property management since 1990. She opened Redcliff management in 2020 with the desire to remain a small company providing excellent customer service, high standards, and a commitment to empowering every community we serve.
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General Manager
AT Redcliff Management, LLC
Susan began in community association management in 1995 and led a company serving 33 associations and over 4,500 units in Northern Colorado. Upon selling that company in 2010, she started a nation-wide maintenance coordination company serving over 102,000 homes across the country.
She holds a bachelors in business and also has decades of accounting experience.
Her preference now is to have a smaller company with only a few select customers; enough to stay busy but leave plenty of time for hiking, biking, and paddle boarding.
Maintenance Manager
AT Redcliff Management, LLC
Mike is a seasoned real estate professional with 7 years in the industry, and man, does he know buildings! He owned a precision machine shop for 16 years so is tuned in to quality workmanship and customer service.
Mike is a skilled craftsman when it comes to building and maintenance.
He is a journeyman electrician and well versed in plumbing, construction, and mechanics. Mike has a quick wit, so working with him is entertaining and easy!