Relationship Manager Roles and Responsibilities

Eligibility:

Excellent oral and written communication skills in English and Arabic. Strong interpersonal skills and the ability to deal with specialized, sensitive situations.

Responsibilities:

• Contact with Debtor: Active Contact by telephone Debtor, e-mail or written communication of a late account, commence a repayment discussion.

• Negotiation: Use strong negotiation skills to set comfortable repayment plans on both sides and compensate for customer skills with organizational requirements.

• Keep records: Document all communications with the debtor, including payment obligations, follow-ups, contract renewal or change.

• Compliance: Make sure all collection activities meet legal standards and internal guidelines after ethical and fair debt collection practices.

• Research and research: To pursue attractive or difficult debtors, and to carry out necessary background research, along with the difficulties for a long time.

• Communication: Associated with legal, financial and other related departments in complex or escalated cases.

• Reports: Create regular reports on detection performance, progress highlighting, issues, and administrative statistics.

Job Details

• Date Posted: April 21, 2025

• Location: Dubai, UAE

• Required Experience: 1+ Year

• Gender: Open to All

• Qualification: Bachelor’s Degree

• Career Level: Manager

• Salary Range: 4,000–6,000 AED per month

• Currency: UAE Dirham (AED)

Requirements:

• Proven experience in debt collection, recovery, client servicing, or financial services is preferred.

• Powerful organization, analysis and decision-making skills.

• Knowledge of MS Office Tools and CRM/Database Systems.