The South African implementation of the chatbot demonstrated a significant positive impact on the sexual and reproductive health knowledge, attitudes and behaviors of young users. 

Outcomes

A contribution analysis employing a pre-post pilot study of 502 users revealed statistically significant gains in critical areas, including:

• 22% increase in condom use at last sex among users not intending to have children within the year

• 33-36% improvement from baseline in SRH knowledge, body image, and attitudes toward consent

• 11-15% reduction in self-reported depression, anxiety, and social isolation

• 73% of respondents report that the content is highly relevant to their sexual needs 

• 88% of respondents report that the chatbot was useful for managing their SRH and relationship requirements

Referral to mental health services

The chatbot served as a vital bridge to professional care. Over 2,000 at-risk youth used the "call-back" feature to access professional counsellors (loveLife).