FAQs

What if I did not receive an email to set up an Edsby account?

If you haven't received an email to set up an Edsby account:

1. Check the Spam/Junk folder in the email account that you provided to your child's school. 

2. Reach out to your child's school office to make sure they have your current email address.

What if I forget my password?

If you forget your password, click “Forgot password?” on the Edsby login screen and follow the instructions.

What does "Login for this username temporarily disabled" mean?

Generally, you will see this message for one of three reasons:

1. All logins temporarily disabled – Your school district or individual school may have turned off Edsby logins for a limited period, for instance, over the summer break. Edsby access will be turned on a few days before the start of school after the new school year information, including classes and schedules, has been uploaded.

2. Incorrect password attempts – If you enter a wrong password three times in a row, Edsby temporarily disables login attempts for that username. You will see a message that your login has been temporarily disabled. If you think this has happened, wait a couple of minutes and try again. Millions of students, parents/guardians and teachers use Edsby, so security is a top priority.

3. Other - Your school or school district may have disabled your account. If you suspect this is the case, contact your school for details. 

Which browsers are compatible with Edsby?

Edsby is a modern web application that uses modern web standards like HTML5 and JavaScript to deliver a powerful user experience. For Edsby to work properly, you need to have a reasonably modern web browser that is designed to support popular web standards. Browser upgrades are free, and each new version tends to be faster and better than the one before, so it is a good idea to keep your browser up to date.

Edsby has been tested extensively on recent versions of:

• Google Chrome

• Apple Safari

• Mozilla Firefox

• Microsoft Edge

We know that it is not always possible to run the very latest version of a browser, so we try to make sure Edsby will also work with older browsers. Having said that, we cannot guarantee that Edsby will work on any browser that is older than two major versions back. 

Cookies Required

Like many modern web applications, Edsby stores a local “cookie” on your computer to help speed things up. You need to make sure you have cookies enabled in your browser for Edsby to work properly.  Consult the help documentation for your browser if you need to find out how to "enable cookies" on your browser.

JavaScript Required

The Edsby web user experience is built with JavaScript. You need to have JavaScript enabled in your browser. Consult the help documentation to find out how to check this browser setting.

What if I need to change an absence or planned absence that I submitted to the school?

If you submitted attendance to your child's school and need to make a change, please contact the school directly.