Zscaler App
This app sometimes causes problems with accessing other apps and sites. Please open this app. Make sure the app is set to ON. Next, click the three dots in the bottom right hand corner to find the "Restart Service." Test out the results by going to the other apps or sites that you previously could not access. To further assist follow the direction provided in the "How to fix the internet on NYCDOE iPads " video.
How to get further help with equipment
DOE-given device not working anymore or call 718-935-5100
How to fix the internet on NYCDOE iPads / Cómo arreglar Internet Video (English and Spanish)