Refund Request for Returned Item

General Process:

• Valid Return

  • Ask for Tracking Number

  • Track the Package

    • Delivered

      • Confirm delivery status. Explain that return will be inspected and processed by the warehouse.

      • Provide expectation, it may take 3-5 business days, up to two weeks.

      • Submit CIF

      • Note: MFL & Nymbus, issue refund. For TRM, inform to send the tracking number to email support.

    • In Transit

      • Confirm delivery status. Explain that return will be inspected and processed by the warehouse once received.

      • Provide expectation, it may take 3-5 business days, up to two weeks.

• Invalid Return

  • Explain the return policy, deny the refund.

    • Note: If MFL campaign, issue refund less $5.95 restocking fee per bottle.

  • If insisting to get a refund, submit CIF for approval.

Sample Return Verification Call

https://drive.google.com/file/d/1shgN4FXRiZ9tgroQPhdBavbuwTAdhFH_/view?usp=sharing