Acessibilidade Digital

O projeto visa ampliar a acessibilidade do aplicativo Central 156, canal de comunicação entre a Prefeitura de Curitiba e os cidadãos, conforme parâmetros universais de acesso digital à informação. Adicionalmente pesquisa ferramentas de comunicação participativa, para proposição de eventuais melhorias que promovam aproximação entre a gestão pública e as pessoas.

ABSTRACT

The research had as its object of study the accessibility of citizen services platform 'Curitiba 156', which is an Information Technology (ICT) and Communication digital channel provided by the city of Curitiba, in Paraná State of Brazil, through the Instituto Cidades Inteligentes (ICI - Institute of Intelligent Cities), a private developer partner of the Municipality of Curitiba (PMC). The 'Curitiba 156' is available as an app and website, being where citizens can communicate with the City Hall, it provides services, registers records with ou without geolocation and use artificial intelligence to meet demands of the city coming from people, that can request information, municipal services, as well as manifestate daily problems happening in the public environment. As a public tool of community participation that aims to embrace all people, the full accessibility and usability of it is essential for the human-computer interaction through a successful user experience and well designed user interface of the 'Curitiba 156', what could expand the range of users that can properly use it in its potential, being inclusive and accessible to all. Multiple national and international Accessibility Guides and Manuals that integrate universal design, accessible internet, ergonomics and accessibility principles, were used to define an evaluation matrix of the app and website to analyze its accessibility in order to diagnose improvement points to benefit the public service app and website. The result is an accessibility guide with contextualizes general guidelines to subsidize public digital services user interface in general and a specific report of 'Curitiba 156' with accessible design improvements recommendations, aiming that the outcomes can be implemented in order to have more citizens being able to participate actively in the municipality's decision making processes, not only disabled but a wider public, and collaborate to build a more smart and human city through improved databases based on 156 records and make it a better place for people to live.

Keywords: accessibility, public governance, interaction, user experience, user interface