Program

The workshop is planned to be a blend of knowledge sharing and group service design activity. Apart from two domain talks, selected case studies will be presented by the authors. Depending upon the number of participants, we will create groups of five participants each and assign a service design "problem" situation oriented towards behaviour change. Each group will be given time to give a 5 minute to present their approach and solution according to a standardised format (e.g. design problem, key challenge, solution concept). The workshop will conclude with discussion and feedback session.

● 09:00 to 09:15 Introductions

● 09:15 to 10:00 Presentation on Service Design – Dr. Pramod Khambete

● 10:00 to 10:45 Presentations of 2 selected papers (10 min presentation + 5 min Q&A + 5 min speaker changeover)

● 10:45 to 11:15 Tea Break

● 11:15 to 11:30 Presentations of 1 selected paper (10 min presentation + 5 min Q&A)

● 11:30 to 12:15 Presentation on Behavioural Change Models and Frameworks – Ravi Mahamuni

● 12:15 to 12:45 Groups formation and design problem assignment for Group Work – Dr. Pramod, Ravi Mahamuni, Prof. Ravi Mokashi-Punekar

● 12:45 to 14:00 Lunch and offline discussion

● 14:00 to 15:30 Design Services (concept with key detailing) in group

● 15:30 to 16:00 Presentation of summary of discussions by each group (5 min).

● 16:00 to 17:00 Discussion, feedback and closing remarks

Note: This is the current planned program. It might change due to unanticipated constraints.