Tech Support - Solutions
Tech Support - Solutions
For any technical needs or academic technology support, we encourage you to use solutions@potomacschool.org. All members of the tech team monitor this email through our ticketing system.
In your email, please be as specific as possible to your issue. If able, take a screenshot or a photo with your phone.
Google it! Often that is what your tech team is doing when helping you. Give it a try!
Use this website.
Keep your systems up to date:
Do you have the latest operating system on your Macbook? (click on the apple icon in the upper left corner > About this Mac.)
Do you have the latest version of Chrome? When in Chrome, go to the Chrome menu > About Google Chrome.
Do you have the latest version of Zoom? When in Zoom, click on zoom.us > Check for updates.
On your computer, go to hangouts.google.com or open Hangouts in Gmail. If you have the Hangouts Chrome extension, Hangouts will open in a new window.
Sean Moran - Director of Technology
Beth Brundage - Grade K-5 Academic Technologist
Jenni Ashley - Grade 6-12 Academic Technologist
At the top, click New conversation .
Enter and select a name or email address.
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On your keyboard, press Enter.