Reasons to Come In

Does my problem mean I have to come see the iTeam?

Chromebook problems can sometimes be fixed through easy troubleshooting tips, but sometimes they need to be fixed by someone who has formal training, like an iTeam member.

Screen is Black/Broken:

If your screen is black or broken (broken screens usually have a point of impact, and then a colorful mess of lines and broken polygons erupting from the central place of damage), then chances are you won't be able to fix it.

If the screen is black, then try to restart your Chromebook. If this doesn't work, bring it down to the iTeam whenever is best for you.

Keyboard won't type, or keys are broken/missing

If the keyboard stops working (ex: you type "Y" and it doesn't show up) come down to the iTeam as soon as you can.

If keys are physically broken or taken off of the chromebook, you should also bring the chromebook down as soon as you can.

Won't connect to/keeps dropping Wi-Fi

If your chromebook keeps dropping Wi-Fi (multiple times a day) then bring it down to the iTeam as soon as you can. If your chromebook cannot connect to the Wi-Fi at all, restart it and bring it down to the iTeam as soon as you can.