TENANT INFORMATION
TENANT INFORMATION
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If you have a maintenance emergency and need emergency assistance, see below. Note that if non emergency items are dispatched as emergencies, there may be a chargeback to the tenant. Examples of emergencies are flood, plumbing leak, roof leak, cold weather furnace failure, power outage, and fire.
SEE EMERGENCY MAINTENANCE INSTRUCTIONS BELOW BY CLICKING ON EMERGENCY TYPE
Please email us with all updates so that we can follow up and ensure all items are thoroughly dealt with!
Fire
Fire
Call 9-1-1 IMMEDIATELY and get everyone out of the property
Gas Smell
Gas Smell
Call ATCO GAS at 403-245-7222
Plumbing and Heating
Plumbing and Heating
PLUMBING
PLUMBING
If you have an uncontrolled water leak or pipe burst, the first thing to do is turn off your water main. Your water main is usually at the ground level in a home near the hot water tank, has a valve to turn off, and often runs into the ground. It is very important to do this right away to minimize the damage that even a few minutes of water leak can cause. If you live in a condo, your water shutoff is often in a closet or behind a removable panel. If you cannot find this, you may need to contact condo management as some condos do not have water shutoff valves within the units. Once water has been turned off, contact the number below to deal with your emergency. Please let them know you are a tenant of Calgary Property Management Services Inc.
If you have an uncontrolled water leak or pipe burst, the first thing to do is turn off your water main. Your water main is usually at the ground level in a home near the hot water tank, has a valve to turn off, and often runs into the ground. It is very important to do this right away to minimize the damage that even a few minutes of water leak can cause. If you live in a condo, your water shutoff is often in a closet or behind a removable panel. If you cannot find this, you may need to contact condo management as some condos do not have water shutoff valves within the units. Once water has been turned off, contact the number below to deal with your emergency. Please let them know you are a tenant of Calgary Property Management Services Inc.
Pete The Plumber 403-257-1766
NO HEAT
If you have lost heat in cold weather conditions, first check to make sure power is on and check the pilot light at the furnace. Once you have checked these items, contact the number below to deal with your emergency. Please let them know you are a tenant of Calgary Property Management Services Inc.
Pete The Plumber 403-257-1766
NOTE: If Pete The Plumber is unavailable for an emergency dispatch, please contact another plumber/HVAC company to deal with this emergency. In any event please let us know of all issues by email at maintenance@pmcalgary.com
Flood/Backup
Flood/Backup
If the main drains at the property have backed up, the first thing to do is call the City of Calgary at 3-1-1. Often there is a backup at the street level that can be dealt with by them and cannot be dealt with by a typical plumber.
If there is significant backup or flooding of water it is vital to dispatch a flood remediation company asap to avoid much larger issues if water is allowed to sit. If you have flooding, please contact our flood remediation company.
COMPRO Services 403-289-7008
Appliance
Appliance
Typically the only appliance emergency is if your fridge has stopped working and food will spoil. In this event it is important to do what you can to move food to spaces where it will not ruin. It can take time to repair or replace any appliance and arrangements should be made to minimize food loss.
AVI's Appliances 403-861-6742
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