" To amend Route and Timetable.: The Service is to see a change of route with the service no longer operating to St Marys bridge via Mudge way. Instead the Service is to operate along Ridgeway to Sandy Road and then on into Steer Park. The service will continue to operate up to every 30 minutes for much of the day but unfortunately due to very low customer numbers, the Service on Sundays is to be withdrawn. (See changes to the Service 22) Some very early morning journeys on Saturdays are to be withdrawn Why the change? Service 20 has a number of problems but the main essential truth is the journey through Woodford is shocking. The condition of the highway is really bad which together with a big problem of residential parking particularly in Crossway (but to be honest most of Woodford could hardly be classed as smooth running). Because of this we are unable to deliver the quality and level of service we feel the area should have. Service 20 is also victim to upcoming changes to the price of fuel, and has a higher than average use of the free travel pass which in turn severely restricts the overall income potential of the service. These challenges are too great for us to maintain the overall level of service which is why the Sunday Service is to be withdrawn. It is hoped that the extension to Steer Park will generate additional local use of the Service which is needed to help revive the fortunes of this service. Is the change to the Service 20 permanent? We feel that the Sunday service is unlikely to ever return, at least not until we are able to build up the Monday to Saturday usage. To do that would require a number of changes to how car parking is managed in the Woodford area. There would also need to be real improvements to the condition of the highway. We are pressing the local authority for improvements to the general condition and for changes to on street parking. Should this be achieved then the quality of what we provide will substantially improve which in turn should lead to increased level of service. Woodford as an area should be able to support a bus every 20 minutes all day, perhaps also a limited evening service. We hope that the environment will change to enable us to one day deliver this level of service. If we are able to return the Service 21 into Steer Park then the plan for the Service 20 would be to operate into Langage"