TECHNICAL SERVICES SUPPORT & REPAIR
TECHNICAL SERVICES SUPPORT & REPAIR
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Support and Repair
Support and Repair
Listed below are a few of the most common support and repair questions that we received at the TechPod (Helpdesk).
If you would like to find out any further information about Technology at PLC Sydney or to contact Tech Services regarding any questions or assistance, please visit: PLC Sydney Tech Services.
Troubleshooting Tips and Tricks
Troubleshooting Tips and Tricks
Remember to restart your computer regularly to ensure the Operating System Updates get the opportunity to install.
Remember to restart your computer regularly to ensure the Operating System Updates get the opportunity to install.
- What do I do if I think my computer has a fault?
During class, if you have a simple problem with understanding the application - your teacher is the first line of support. A peer might also be able to help.
2. What do I do if I have a software issue?
2. What do I do if I have a software issue?
Functionality or configuration issues should be managed first via a Google search, then through Technical Services.
For software faults and installation issues, please log the issue with Technical Services at https://plc.sydney/servicedesk or visit the “TechPOD”.
3. What do I do if I have a hardware issue?
3. What do I do if I have a hardware issue?
If it is a BYOD computer, you will need to activate your support system.
If you would like a second or more experienced opinion on how to address the problem, visit Technical Services at the “TechPOD”.
Repairs, maintenance and troubleshooting remain your responsibility.
Please ensure you have a current backup of all your important files.
It is the student's responsibility to have a scheduled regular backup for all important files.
For example:
School files
Photos
Music or videos
PLC Sydney Tech Services is not responsible for lost files of students who haven't done a backup, nor will they try beyond reason to recover files from a dead hard drive.
4. What do I do if my computer has 'gone missing' or I think it's been stolen?
4. What do I do if my computer has 'gone missing' or I think it's been stolen?
For College-provided Devices, you must advise Technical Services. Missing devices are almost always found.
If your laptop was stolen, you will need to provide details, including a police report. You will be able to get help with this from Technical Services. Please note that the insurance that comes with the PLC laptops covers Accidental Damage only, not theft or loss.
For BYOD computers, you will need to action your own support plan and claim from the insurance system you have in place. A device may be available for a short-term loan on request.
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