Customer Service & Experience

Customer Service Standards are defined as well as customer service protocol and techniques.

Lead Generation

Learn about both internal and external marketing tools and tactics, which will help you and your team generate leads that can be converted to REDS!

Phone Power and Training

Use SpaSynergy as well as other reports and tools to monitor and track prospecting efforts and your REDS! Also learn about other tools to set goals and monitor progress for REDS & prospecting!

Ratio Metrics

What and where to look to track the performance of my spa by monitoring closing %, average membership dues, membership lifetime and how to coach to improve sales.