Understanding the spa org chart & infrastructure, key roles & job functions.
How & where to recruit, interviewing strategies & making the offer.
The what, when, where, and why of goal setting and management.
Review a day in the life of a Spa Director as we discuss tracking tools, binders, staff meetings, and saving cancellations.
How to keep your staff motivated. Understanding the cost of lost staff, training for success, rewards and recognition and creating a great place to work.