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How to Handle Some Common Scenarios
If you are an online student the chance of encountering a technical or system issue while you are participating in your classes is a reality. Having the needed guidance and direction on how to overcome these minor obstacles is required to minimize the impact that these could have on your studies.
If you encounter any technical issues that will impact your ability to meet a course deadline, it is imperative to contact your instructor immediately to provide an update.
Loss of Internet Connection or Service
Loss of Internet Connection or Service
Disconnect and reconnect to your network
Close and restart your computer/device
Restart your router or modem
Contact your service provider
If you are unable to resolve the connection issue, locate another location where you can have access while you continue working to resolve the connection issue. Common areas available are local libraries, coffee shops, and other public areas with Wi-Fi available.
Speaker or Audio Problems
Speaker or Audio Problems
Double-check the volume setting
Close all other programs
Check for updates
Close and restart your device
Webcam or Microphone Issues
Webcam or Microphone Issues
Check for updates
Close all other programs
Close and restart your device
Website Not Responding
Website Not Responding
Verify that you have an active connection
Close your browser, reopen, and try again
Avoid having multiple webpages open simultaneously
Attempt to access the website utilizing a different browser.
If available, try a different device
Reach out to your instructor if you are still having difficulties
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