STAFF
TOPICS
Resetting Staff Passwords
What should I know about resetting staff members' passwords?
Passwords allow access to G Suite (Mail, Classroom, Drive, etc), Clever, SchoolMAX, Zoom, and Chromebooks/PGCPS computers. If a staff member's password works for one application but not another, resetting the password should solve the issue.
Staff passwords must be reset every 90 days.
At this time, only one password manager per building has the rights to reset passwords for staff. If that person is unavailable, please encourage the staff member to contact the Help Desk.
For information on obtaining Password Manager Rights, see the 🔗 "Getting Rights to Access Specific Applications" section.
Password Rules:
Must be at least 8 characters.
Must contain at least 1 number.
Cannot contain repeating characters (rr, ss, etc.)
Must not be similar to your current password, logon name and/or name.
Must not match one of your last 10 passwords.
Can’t be re-used within 180 days.
Accessing the PGCPS Network through Aruba VPN
Aruba is the VPN application that allows authorized users to access the PGCPS Network, and applications that require the PGCPS network (e.g., APEX, components of Oracle). To install Aruba you will need access to the PGCPS Self-Service store, which is already available on your computer.
Using IDM to Reset Your Own Password
Staff member are encouraged to use IDM (https://idm.pgcps.org) to reset their own password. IDM is available from work and from home.
* The process for using IDM is the same for students and staff.
Submitting a Help Desk Ticket
Staff members may request support via phone (301-386-1549) or the web portal.
Hands-On Tech Support
If staff members need to hands-on/face-to-face technical support, limited appointments are available. An appointment is required (no walk-ins). There are three locations to choose from.
Staff must save all files on the laptop to an external drive (not provided) or Google Drive before the appointment.
Gwynn Park High School
13800 Brandywine Road
Brandywine, MD 20513
Call to Schedule: (240) 348-6159
Lost, Stolen or Damaged Devices
Lost Devices
If a device is lost, not due to theft, it should be reported to the Help Desk
Reference the Employee Device Usage Agreement (Attachment 2) of the 🔗 PGCPS Assets Manual for current fees.
Stolen Devices
File a police report immediately.
Report the stolen device to School Security. Present police report.
Reference the Employee Device Usage Agreement (Attachment 2) of the 🔗 PGCPS Assets Manual for current fees.
Damaged Devices
If a device is damaged due to negligence, place a Help Desk ticket to request repairs.
Reference the Employee Device Usage Agreement (Attachment 2) of the 🔗 PGCPS Assets Manual for details and current fees.
Damaged Devices - Beyond Employee's Control
For damaged devices beyond the control of a staff member while at a PGCPS location, the device can be repaired at no cost to the staff member.
Report the incident to the principal or building supervisor.
Complete the IT Incident Report Form.
Connecting to the Copier/Printers (Follow Me Printing)
Installing Software on a Staff Computer
Many of the applications/software that staff members may need are available in a self-service center. Both Windows and Mac computers have these available.
If a title is not listed, there may not be a district license available or administrative rights may be needed. Please place a Help Desk ticket for help with titles not listed.
Connecting to an Interactive Whiteboard
There are currently three main brands of interactive whiteboards in our district. In order to set up or troubleshoot, you must verify the Brand (e.g,, SMART, Viewsonic, or Boxlight) as well as the model number of the board. View the T3 Interactive Whiteboard page for resources on using SMART Learning Suite Online on any interactive whiteboard/flat panel.
Getting Rights to Access Specific Applications
Many of the applications in the district require users to have specific access rights in order to use them. How those rights are acquired vary by tool. Here is a list of some of the common tools and the form/action needed for obtaining rights.
For an inclusive list of forms to obtain rights, view the T3 website.
Password Manager Rights
Only principals may request Password Manager rights for a staff member using the Security Permissions Requests (ES, MS/K-8/SS, or HS) form, available at the link below.
🔗 eforms.pgcps.org ( Must be accessed inside the PGCPS network or VPN )
Administrative Rights (to install software)
Only principals may request Administrator Rights for a staff member using the Security Permissions Requests (ES, MS/K-8/SS, or HS) form, available at the link below.
🔗 eforms.pgcps.org (Must be accessed inside the PGCPS network or VPN )
SchoolMax Rights
Teacher Tools for Long-Term Subs
To request access SchoolMax for long-term substitutes:
The principal and long-term substitute must complete the 🔗 SchoolMax User Access Rights form to request access to Teacher Tools.
Once the long-term substitute is assigned to the school in SchoolMax, the scheduler can assign him/her as the educator for the relevant sections.
Grading and Attendance resources are available on the 🔗 T3 SchoolMax page for Teachers
Registrar / Attendance / Discipline Managers or Scheduler
The principal and staff member must complete the 🔗 SchoolMax User Access Rights form to request access to the relevant SchoolMax module(s)
Those with rights are encouraged to visit the resources on the 🔗 T3 SchoolMax page for Offices.
Grades and Transcript Managers
The principal must complete the SchoolMax rights forms at 🔗 eforms.pgcps.org. (Must be accessed inside the PGCPS network or VPN )
CLEVER
At this time, most school based staff should have access to Clever.
Long-Term Substitutes will have access to Clever one day after being assigned as the primary educator in SchoolMax.
Additional Clever Troubleshooting tips
Content Keeper (CKRoot)
When a device connects to the network, it will require the CKRoot certificate. Devices that have previously connected to PGCPS most likely already have it installed. However, devices that are new to the network, including personal Chromebooks (students or staff) or iOS/Android devices (staff), will need to have the certificate installed.
The device must be connected to the PRIVATE wifi or to wired internet using an ethernet cable to login for the first time. In some cases, it may be necessary to save the file to a flash drive and install from there.
iPad Enrollment/Setup Workflow for Staff
Enroll an employee iPad using this workflow.