STAFF

Resetting Staff Passwords

What should I know about resetting staff members' passwords?

Passwords allow access to G Suite (Mail, Classroom, Drive, etc), Clever, SchoolMAX, Zoom, and Chromebooks/PGCPS computers. If a staff member's password works for one application but not another, resetting the password should solve the issue.

Staff passwords must be reset every 90 days. 

At this time, only one password manager per building has the rights to reset passwords for staff. If that person is unavailable, please encourage the staff member to contact the Help Desk.

For information on obtaining Password Manager Rights, see the 🔗 "Getting Rights to Access Specific Applications" section.


Password Rules:

Accessing the PGCPS Network through Aruba VPN

Aruba is the VPN application that allows authorized users to access the PGCPS Network, and applications that require the PGCPS network (e.g., APEX, components of Oracle). To install Aruba you will need access to the PGCPS Self-Service store, which is already available on your computer. 

Using IDM to Reset Your Own Password

Staff member are encouraged to use IDM (https://idm.pgcps.org) to reset their own password.  IDM is available from work and from home.

 🔗 Guide for IDM

* The process for using IDM is the same for students and staff.

Submitting a Help Desk Ticket 

Staff members may request support via phone (301-386-1549) or the web portal.

Hands-On Tech Support

If staff members need to hands-on/face-to-face technical support, limited appointments are available.   An appointment is required (no walk-ins). There are three locations to choose from. 

Staff must save all files on the laptop to an external drive (not provided) or Google Drive before the appointment. 

Duval High School

9631 Greenbelt Road

Lanham, MD 20706 

Schedule an Appointment

Gwynn Park High School

13800 Brandywine Road

Brandywine, MD 20513

Call to Schedule: (240) 348-6159

Lost, Stolen or Damaged Devices

Lost Devices

If a device is lost, not due to theft, it should be reported to the Help Desk 

Reference the Employee Device Usage Agreement (Attachment 2) of the 🔗 PGCPS Assets Manual for current fees. 

Stolen Devices

Reference the Employee Device Usage Agreement (Attachment 2) of the 🔗 PGCPS Assets Manual for current fees. 


Damaged Devices

If a device is damaged due to negligence, place a Help Desk ticket to request repairs.

Reference the Employee Device Usage Agreement (Attachment 2) of the 🔗 PGCPS Assets Manual for details and current fees. 

Damaged Devices  - Beyond Employee's Control

For damaged devices beyond the control of a staff member while at a PGCPS location, the device can be repaired at no cost to the staff member. 


Connecting to the Copier/Printers (Follow Me Printing)

Installing Software on a Staff Computer

Many of the applications/software that staff members may need are available in a self-service center. Both Windows and Mac computers have these available. 

If a title is not listed, there may not be a district license available or administrative rights may be needed.  Please place a Help Desk ticket for help with titles not listed. 

Connecting to an Interactive Whiteboard

There are currently three main brands of interactive whiteboards in our district.  In order to set up or troubleshoot, you must verify the Brand (e.g,, SMART, Viewsonic, or Boxlight) as well as the model number of the board.  View the T3 Interactive Whiteboard page for resources on using SMART Learning Suite Online on any interactive whiteboard/flat panel.

Getting Rights to Access Specific Applications

Many of the applications in the district require users to have specific access rights in order to use them.  How those rights are acquired vary by tool.  Here is a list of some of the common tools and the form/action needed for obtaining rights.

For an inclusive list of forms to obtain rights, view the T3 website.

Password Manager Rights

Only principals may request Password Manager rights for a staff member using the Security Permissions Requests (ES, MS/K-8/SS, or HS) form, available at the link below.  


  🔗 eforms.pgcps.org   ( Must be accessed inside the PGCPS network or VPN )


Administrative Rights (to install software)

Only principals may request Administrator Rights for a staff member using the Security Permissions Requests (ES, MS/K-8/SS, or HS) form, available at the link below. 


  🔗 eforms.pgcps.org   (Must be accessed inside the PGCPS network or VPN )

SchoolMax Rights 

Teacher Tools for Long-Term Subs

To request access SchoolMax for long-term substitutes: 

Grading and Attendance resources are available on the 🔗 T3 SchoolMax page for Teachers

Registrar / Attendance / Discipline Managers or Scheduler

The principal and staff member must complete the 🔗 SchoolMax User Access Rights form to request access to the relevant SchoolMax module(s) 

Those with rights are encouraged to visit the resources on the 🔗 T3 SchoolMax page for Offices.


Grades and Transcript Managers

The principal must complete the SchoolMax rights forms at  🔗 eforms.pgcps.org.   (Must be accessed inside the PGCPS network or VPN )


CLEVER

At this time, most school based staff should have access to Clever.

Long-Term Substitutes will have access to Clever one day after being assigned as the primary educator in SchoolMax.

Additional Clever Troubleshooting tips

Content Keeper (CKRoot)

When a device connects to the network, it will require the CKRoot certificate.  Devices that have previously connected to PGCPS most likely already have it installed.  However, devices that are new to the network, including personal Chromebooks (students or staff) or iOS/Android devices (staff), will need to have the certificate installed.

The device must be connected to the PRIVATE wifi or to wired internet using an ethernet cable to login for the first time.  In some cases, it may be necessary to save the file to a flash drive and install from there. 

🔗 Guide to Installing CKRoot


iPad Enrollment/Setup Workflow for Staff

Enroll an employee iPad using this workflow.