How do I register for the Family Portal? 

Go to https://idm.pgcps.org/identity/faces/parentregistration.jsp to register. You will need your child's Student ID number, date of birth and your email address.

If you have more than one child, you do not have to register more than once. You will be able to access the records of all your children with the same account.

Why am I not receiving bulk emails sent out by the school? 

First, you must be registered (after 2013) for the SchoolMax Family Portal in order to receive bulk emails. Please do not email or call the school asking to be added to SchoolMessenger or SchoolMax.

Second, the email address used for bulk email messages is the same one you use as your log in for the Family Portal, not necessarily the one that appears in SchoolMax. Please make certain you are checking the correct email account.

Third, if you are having difficulty registering for the Family Portal, complete the SY24 SchoolMax/SchoolMessenger Issues  form. You will receive communication once the issue has been resolved. 

How can parents change their password?

Parents can change their password at idm.pgcps.org. 

If attempts to change your password fail, complete the  SY24 SchoolMax/SchoolMessenger Issues form to request a password change.

What are the rules for passwords?

Passwords MUST meet the following criteria:

Why do I need to answer the challenge questions on idm.pgcps.org?

Challenge-response authentication is a protocol to confirm your identity in case you forget your password.

How do I change my email address?

Parents must request an email address change by  completing the  SY24 SchoolMax/SchoolMessenger Issues form.

Clicking a link in the Family Portal or adding a new email address to a form from Guidance, a class sponsor, PTSA, etc. will NOT result in an email address change.

What do I need to do if my child has lost his/her charger or has damaged or lost his/her Chromebook? 

Complete the SY23/24 Device Repair/Replacement form.

See the Student Technology FAQs  page for more specific details.  

Students will receive a Google calendar invite telling them when to bring their Chromebook for repair/replacement.

How do I create a MySchoolBucks account to pay fees for Chromebooks and chargers? 


Payments must be made on MySchoolBucks:

To create your MySchoolBucks account, go to www.myschoolbucks.com and follow the directions below:

Select Sign Up Free

In the search field, select Maryland, then select Prince George's County Public Schools 

Enter your first, last name and email address, your email address will serve as your user login

Enter your desired password, followed by re-confirmation of your password for security purposes

Select a security question and enter the desired response

Select Create Account

Select Continue to Add Student

From the top of the screen, select the school/location where your student is enrolled

Enter student’s first name, last name, date of birth and student ID#

Select Find Student and Add Student

If needed, Select Add Other Students or Finish