Parent Technology Frequently Asked Questions
Parent Technology Frequently Asked Questions
Jump to a question:
Go to https://idm.pgcps.org/identity/faces/parentregistration.jsp to register. You will need your child's Student ID number, date of birth and your email address.
If you have more than one child, you do not have to register more than once. You will be able to access the records of all your children with the same account.
First, you must be registered (after 2013) for the SchoolMax Family Portal in order to receive bulk emails. Please do not email or call the school asking to be added to SchoolMessenger or SchoolMax.
Second, the email address used for bulk email messages is the same one you use as your log in for the Family Portal, not necessarily the one that appears in SchoolMax. Please make certain you are checking the correct email account.
Third, if you are having difficulty registering for the Family Portal, complete the SY24 SchoolMax/SchoolMessenger Issues form. You will receive communication once the issue has been resolved.
Parents can change their password at idm.pgcps.org.
If attempts to change your password fail, complete the SY24 SchoolMax/SchoolMessenger Issues form to request a password change.
Passwords MUST meet the following criteria:
Must be at least 9 characters
Must contain at least 1 number
Must not contain your name
Must not contain repeating characters/digits (i.e., apple, green, 11, 2009, etc.)
Challenge-response authentication is a protocol to confirm your identity in case you forget your password.
Parents must request an email address change by completing the SY24 SchoolMax/SchoolMessenger Issues form.
Clicking a link in the Family Portal or adding a new email address to a form from Guidance, a class sponsor, PTSA, etc. will NOT result in an email address change.
Complete the SY23/24 Device Repair/Replacement form.
See the Student Technology FAQs page for more specific details.
Students will receive a Google calendar invite telling them when to bring their Chromebook for repair/replacement.
Payments must be made on MySchoolBucks:
To create your MySchoolBucks account, go to www.myschoolbucks.com and follow the directions below:
Select Sign Up Free
In the search field, select Maryland, then select Prince George's County Public Schools
Enter your first, last name and email address, your email address will serve as your user login
Enter your desired password, followed by re-confirmation of your password for security purposes
Select a security question and enter the desired response
Select Create Account
Select Continue to Add Student
From the top of the screen, select the school/location where your student is enrolled
Enter student’s first name, last name, date of birth and student ID#
Select Find Student and Add Student
If needed, Select Add Other Students or Finish