Embedded Files
What is IT Support?
What is IT Support?
IT Support specialists keep the lights on.
In this course, students will be introduced to the career field of Information Technology. Students will explore and use bash commands and scripts to navigate operating systems in a new way to unlock new opportunities for manipulating computing systems.
Meet Luis
Meet Luis
Luis works on an IT administrative team in a school support organization. Students learn about his pathway to an entry level career.
Technical Skills in a Business Context
Technical Skills in a Business Context
Skills don't exist in a vacuum
All of the skills and materials covered in this module are couched in real-world contexts, so students come away with knowledge of not just the skills but how they are used and why they are important and valued in the world.
Sector: Public Relations
Sector: Public Relations
Public relations (PR) is the practice of managing the release and spread of information between an individual or an organization and the public. Luis works at a company that serves this function.
Interpersonal Skills
Interpersonal Skills
Students will draft communications with their 'manager' which convey their progress and achievements.
The Command Line Interface
The Command Line Interface
The technical skills taught in this module revolve around the Command Line Interface (CLI). Students will learn CLI basics and explore some of the key functionality these skills can help support.
The Projects
The Projects
The Technical project revolves around creating a customized, automated tool for data collection for new employees at Luis' company.
The final project in this course asks the student to research a current role being advertised in the field of I.T. Support and create a presentation (slideshow, video, podcast, etc) on the steps they would need to take in order to one day work in position like it.
Lesson 0*
Intro to I.T. Support
Introduction to Luis, the career field of Information Technology, and the business context for the technical lessons that follow
Lesson 1
Command Line Interface (CLI)
Access the Command Line Interface (CLI) and navigate through files and directories
Lesson 2
Exploring Commands
Visualize and create a directory structure using the Command Line Interface
Lesson 3
Redirection
Create built-in tracking systems to record automated processes that assist an I.T. team
Lesson 4
Reinforce Commands
Reinforce skills on previously taught commands while navigating advanced commands
Lesson 5
Operator Precedence
Craft a logical order in which to execute a large number of commands, efficiently
Lesson 6
Shell Scripting
Utilize a shell script that can be executed on multiple machines to troubleshoot and install software
Lesson 7
Project New Hire
Create a Directory Tree Structure, applying new commands that maximize efficiencies
Lesson 8
I.T. Career Pathways
Investigate a career in I.T. and the skills needed to pursue post-secondary paths
*We start at Lesson 0 (zero) because that is the first number of an array.
Head to the LMS to use the Module's Lessons
Head to the LMS to use the Module's Lessons
The lessons are hosted on the Mouse Create platform
Page updated
Report abuse