Tech Tips
Student Tech Support
The Penn Manor Technology Team is here to help the transition to online learning. IT staff will do their best to return phone and online support requests within two school days. If your child has a technology or laptop problem, please call 717-842-4519. Students may also open a support ticket by emailing: studentsupport@pennmanor.net.
For help accessing a Google Classroom or Moodle website, please reach out to your teacher directly. We also encourage students to keep apprised of teacher updates by checking their Penn Manor student Gmail account daily.
If you are having trouble with home internet connectivity, reach out to your Internet Service Provider for assistance.
Sapphire Community Portal
Student attendance, grades, report cards, and other information is available to parents of via the Sapphire Community portal.
We strongly encourage all parents and guardians to create a portal account it they have not already done so, (Keyword: comets). Sapphire portal accounts requests are typically processed within two school days.
Here are instructions on viewing student grades during the COVID-19 closure.
Internet and WiFi Options from Comcast
Comcast recently announced additional steps to help ensure people stay connected to the internet as more schools suspend classes due to the Coronavirus.
Xfinity WiFi hotspots will be available to anyone who needs them for free – including non-Xfinity Internet subscribers. Here's a map of Xfinity WiFi hotspots. To connect from your laptop, select the “xfinitywifi” network name in the list of available hotspots.
Low-income families who live in a Comcast service area may sign-up for Internet Essentials broadband. New customers will receive 60 days of complimentary Internet Essentials service, which is normally available to all qualified low-income households for $9.95/month. Additionally, the speed of the program’s internet service was increased to 25 Mbps downstream and 3 Mbps upstream. For new customers, visit www.internetessentials.com. The accessible website also includes the option to video chat with customer service agents in American Sign Language. There are also two dedicated phone numbers 1-855-846-8376 for English and 1-855-765-6995 for Spanish.
You can find more information from Comcast here.