Resume

Timothy Mclean

(541) 647-8994 • timmclean1010@gmail.com • Portland, OR • Linkedin.com/in/Tim-Mclean

Conversational AI Analyst

Specialize in the intricacies of human communication, harnessing cutting-edge AI technology to optimize interactions.

Dynamic and innovative professional with valuable expertise in grading AI image identifications, revitalizing user experiences, and refining students' phonetics. Impactful individual; deciphering complex language structures, conducting detailed phonetic and semantic analyses, and applying insights to diverse contexts. Expert in data-driven information, user behavior examination, and iterative improvement. Dedicated to improving AI systems to deliver intuitive and effective communication. Committed to unraveling the intricate threads of language to enhance understanding and bridge cultural gaps.

Semantic Analysis

Database Management

Regulatory Compliance

Effective Communications

Data Analysis

Algorithm Refinement

Risk Analysis  

Language Error Rectification

AI Image Identifications

User-Centered Design

Chatbot Development

Unit Testing

Data Annotation and Labeling

Performance Optimization

Content Analysis  

CAREER HIGHLIGHTS

Identified and precisely corrected language errors and discrepancies in language identification within queries and their corresponding result outputs with attention to detail.

Encouraged interactive language practice and cultural exchange while facilitating English conversations with 15 Japanese and 30+ Chinese ESL students.

Graded AI sparse-level mouth syncing for phonetics and audio output, maintaining a track record of zero negative feedback.

PROFESSIONAL EXPERIENCE

TELUS International, Vancouver, Canada (Remote): 2021 to Present

Online AI Quality Analyst

Adopt a graded approach to streamline AI operations, optimizing performance and algorithm output. Ensure information retrieval and comprehension effectiveness while analyzing semantic relationships of subject and object within queries.

Ø  Assessed accuracy, contextual appropriateness, and overall user satisfaction while analyzing search and content results generated by AI and search engines across different English language variations.

·         Recognized and meticulously rectified language errors, language identification discrepancies within queries, and the corresponding result outputs.

Ø  Sustained a track record of zero negative feedback while grading AI sparse-level mouth syncing for phonetics and audio output and perfect record for identifying and analyzing illegal/adult content identified by AI and algorithms.

Ø  Refined algorithms and utilized a comprehensive assessment framework to grade and compare AI image identifications.

Ø  Enhanced data comprehensibility and utility by expertly assigning precise annotations and insightful labels.

Portland State University, Portland, OR: 2021 to 2023

Class Grader/Teacher Assistant (2022 to 2023)

Maintained accurate and up-to-date records of grades and feedback for each student. Stayed up to date regarding course content to effectively evaluate student work.

Ø  Assessed and provided comprehensive feedback on assignments for undergraduate humanities students, encompassing diverse topics, such as Introduction to Brazilian Culture, Drug Use Covered by Media, and Architectural Engineering Capstone Class.

·         Fostered an enriched learning experience while marking over 56 papers per week for Brazil, 56 every two weeks for the Drug course, and 73 every three weeks for Architectural.

Ø  Facilitated a comprehensive assessment process by grading over 1K pages for the Architectural Engineering Capstone course within three days for the final paper.

Ø  Improved instructional strategies by offering valuable feedback to professors while analyzing student performance in line with established rubrics and pedagogical goals.

ESL Conversation Instructor & ESL Teacher Assistant (2021 to 2021)

Evaluated student learning outcomes and strategically designed engaging lessons for effective learning experiences. Catered to the varying learning requirements of a diverse student body by revising instructional methods and strategies.

Ø  Assisted students in refining their phonetic pronunciation during speaking practice, aiding them in structuring sentences and actively steering the flow of English conversations.

Ø  Facilitated English conversations with 15 Japanese and 30+ Chinese ESL students, encouraging interactive language practice and cultural exchange.

Ø  Conducted meticulous conversation and interaction analysis to derive valuable insights, which significantly informed and contributed to the ongoing improvement of the curriculum.

Wells Fargo, Hillsboro, OR: 2019 to 2020

Executive Resolution Specialist

Gathered data on rejected claims, processed necessary adjustments, posted refunds and ensured the punctual disbursement of payments to users. Maintained a comprehensive record of progress updates within the online portal, ensuring transparency and accountability.

Ø  Conducted thorough research into clients' grievances and allegations (10-15 client accounts a day) against the company/bank, delving into the intricacies of each case to provide accurate and well-informed resolutions.

·         Focused on UARs (User Activity Reports), SARs (Suspicious Activity Reports), and various regulatory issues while addressing and resolving client allegations.

Ø  Ensured swift resolutions while serving as a proficient intermediary to facilitate effective communication between involved parties, including legal entities and lawyers.

Ø  Mitigated risk of potential lawsuits against the bank, resulting in substantial cost savings in litigation expenses.

Mercari Inc., Portland, OR: 2017 to 2019

Shipping Analyst

Partnered with a Development Operations team to successfully orchestrate a UPS shipping project implementation. Leveraged advanced Excel and SQL skills, effectively analyzing, and managing shipping operations.

Ø  Monitored terrorist and various illegal activities, such as drugs and arms, with the Chief of Compliance and Homeland Security Specialist.

Ø  Analyzed shipping issues on platforms, such as damages, insurance fraud/recovery, and shipping scams, in collaboration with a team of seven that saved over $200K monthly.

Ø  Secured $5M in shipping by establishing a solid relationship and aiding negotiations with USPS, UPS, and FedEx operations directors.

Ø  Led and trained a team of 7 shipping analysts while contributing to the development of shipping policies with Operations and the VP of Special Projects.

Ø  Reported fraud and shipping partner updated to the VP of Special Projects.

TECHNICAL SKILLS

Generative AI, Chatbot, ChatGTP-3.5-Turbo, AI Classroom, Stability.AI, IBM Watson Assistant, Python, Pandas, NumPy, Flask, HTML, SQL, Jupyter Light ¸ Microsoft SQL Server,BigQuery, MarkDown, Microsoft Access, MySQL Server, Oracle, Zendesk, Google Cloud Platform, Machine Learning

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